Family Animal Hospital

Reviews

• JF

  Jaci Feck

  Aug 15, 2026
  3.0
  Edit to add: I was NOT refunded let alone contacted by Dr Bord as requested, and was assured would happen. Finally, there was nothing routine about check out, it was chaos. I never brought up any concerns with fleas, ticks, or medications because I was there for vaccines. It was made clear at my initial visit I wasn’t interested in RX flea and tick medication. You’re offended by my review but don’t be dishonest. Investigate your bill BEFORE you leave. I made it clear to the initial Vet I met with that we wouldn’t be using any flea/tick pills or chemicals for our pup. On the THIRD visit, I was being handed stuff at the counter by two different people, dog treat sample and two small boxes, all while asking me if I had received my new puppy bag and I’m trying to find out when I need to come back, pay the bill…chaos…. only to find out once back at home they put two prescriptions in my bag that costed over $70 and one of them was Bravecto. I called the office and was told I could bring it back, then when I went in was told it’s “illegal” for them to take back the RX and refund me. It should be illegal to shove stuff in clients bags and charge them. A particular staff member made me question why I chose this place to begin with, but this was the deal breaker for me.
• MB

  MiKe Brueggeman

  Aug 3, 2026
  3.0
  Lowering my original review because I dont appreciate how my mother was treated. First of all let me make something clear, she is disabled and on a fixed income. That means she is not always in the best financial situation. So far twice she has ever had to delay paying them for services, twice she has had to call them to remind them about the payment, and twice she has been given attitude only to have her account over drawn. I understand you guys have a business to run, but this is incredibly messed up. She and I have always made you whole, its not as if we tried to avoid you or avoid paying you. -WE REMINDED YOU- that -WE OWED YOU- not the other way around... On top of that when I call you today/Monday 08/03/26 to tell you that we will have to wait now until Tuesday 8/04/26 to make you whole, not only did the person answering the phone give my mother and i the biggest crappiest attitude over it, but you guys went ahead and hit my mother's account anyway, then claimed it was done earlier that morning. My mother who is on social security, and gets barely over $900 a month... shame on you guys. Absolutely shameful and pitiful you made somebody who is already going beyond their means feel like they were a problem, to snag their last $140 because clearly you needed it worse than she did. Good chance I find her a new veterinary office. Im the one taking the pets to the appointment anyway, she doesn't drive. Nice job guys. Real nice. You do have records I bring our dog in all the time, his name is Papito sometimes called bitty. So no not an inaccurate review. I literally have receipts.
• CR

  Cheryl Rigsby

  Aug 1, 2026
  5.0
  Fantastic as always. Best vet office is have ever used. Staff is wonderful...very knowledgeable and friendly. Vets are amazing. I would and have recommended them multiple times. Can't say enough about them.
• HH

  Hannah

  Jul 25, 2026
  1.0
  Such unprofessional staff especially the one who is replying to the reviews. I’ve heard bad things about this hospital and after reading the reviews and replies from the company. I completely agree with everyone else, they are truly horrible! The way they react to negative reviews is honestly disgusting and childish. The staff here act stuck up and completely unprofessional. They don’t seem to care about their pet patients at all. Much less their customers. Please for the sake of your pets and your mental health, find a vet that actually cares about you and your pets!
• SS

  Sprout

  Jul 24, 2026
  1.0
  Staff is unprofessional and honestly kind of rude. If its not a dog, they won't truly try and treat them. Find somewhere else that will treat them with love, not a glance over. Truly might me the worst vets office I have been to 👎👎 EDIT; your response is supporting my claim of the staff being unprofessional and unkind. My experience was real, and resulted in the death of my animal, my loved one. I've looked through the reviews, some are good and I'm happy those people had a positive experience. But I didn't, and the death of a pet is hard and a terrible struggle. I wish on nobody had to go though that, but thanks to this vets office, I had to grieve the loss of my childhood pet. I will remain evil, as there is no fix to loosing someone you love, when it could have been prevented. I hope whoever comes to your office gets their animals health fixed, but knows the risk that their animal could get sicker or even die to lack of professionalism

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