Veterinary Medical Center of Long Island

Reviews

• MC

  Margaret Cherubino

  5 days ago
  1.0
  Our experience with Dr. Steven Moirano and his assistant Lorraine was devastating. Dr. Moirano was rude, short, dismissive, and never gave us the time of day. After our dogs first radiation treatment, we were sent home without adequate warnings about side effects or what to expect. Before treatment, we had discussed his anesthesia protocol in great detail because he had previously undergone a dental procedure and we knew what worked safely for him. That protocol was not followed. When he came home, his condition was so frightening that we did not know if he would make it through the night, and we had not been prepared for what we were seeing. We brought Louie to the emergency room because he was bleeding severely from his mouth, we were told that Dr. Moirano was physically there and we offered to wait for him. Despite being the veterinarian overseeing Louie’s radiation treatments—and despite us having paid more than $15,000 for his care—he would not come out for even a minute to examine Louie, speak with us, or address the condition he was in. During that same emergency visit, we discovered something extremely disturbing. Dr. Moirano had told us before each radiation treatment that he was performing a scan to check the size and progression of Louie’s tumor before proceeding with radiation. However, those scans did not exist in Louie’s medical record. We specifically questioned the emergency veterinarians about this and were told that if those scans had been performed, they should have been in the system. When we asked whether that meant the scans were likely never performed, two emergency veterinarians agreed with us that they likely had not been done. We had been repeatedly told they were being performed, and we made decisions about continuing Louie’s radiation based on that information. To later discover evidence indicating that they were never performed made us feel that we had been completely misled. We were then told through one of Dr. Moirano’s assistants that Louie’s cancer had progressed. Knowing what we know now, it is horrifying to think that radiation continued while the tumor was becoming too large and the treatment was causing devastating destruction to Louie’s face. Yet even with Louie in the emergency room bleeding profusely from his mouth, Dr. Moirano still would not come out to see his patient or speak to us. The lack of communication, compassion, accountability, and professionalism was unacceptable. One of the most frightening things we learned—on our own and from other veterinarians, not from Dr. Moirano—was that significant bleeding could occur from both Louie’s cancer and the effects of radiation. Why was this never discussed with us or something we were prepared for? Instead, when Louie began bleeding heavily, we were completely blindsided and ended up in the emergency room in a panic. Had this risk been properly explained, we could have discussed having the appropriate medication available in advance and been better prepared to manage a known potential complication. Lorraine was by far one of the most difficult people we dealt with throughout this experience—consistently rude, disrespectful, passive-aggressive, and completely lacking in compassion or empathy during an incredibly vulnerable time. If your pet is sick and you are considering radiation, please take the time and spend the extra money on consultations to seek multiple professional opinions before choosing where or how to proceed. Cancer and radiation are not one-size-fits-all—every pet, diagnosis, and treatment plan is different. Don’t let fear make you feel rushed into an irreversible decision. Research extensively, ask questions, speak with other specialists and pet owners who have faced the same diagnosis, and explore every available option so you can make the most informed decision possible and give your pet the best care.
• TC

  TOM C

  Aug 9, 2026
  5.0
  STELLA was in emergency for days... we are devastated. The lord brought us dr .Hutt...Amazing doctor and lady. She was our savior. She stood with Stella overtime to make sure everything possible was at her side. Dr Hutt communicated with us late at night always kept us up to date and treated Stella like she was her own daughter. We are speechless and very grateful to have such an amazing person take care of her. Our family is very thankful to have met Dr Hutt. Stella is doing well because of Dr Hutt. We will never for get you . Love the Chimera family
• SC

  Sharon C

  Aug 5, 2026
  5.0
  I want to give Dr Barone and her surgical team five stars. My frenchie had neurological issues due to on going middle ear infection. After two surgeries it didnt become any better until Dr Barone prescribed him meds that she said would penetrate better to the middle ear. Immediately I saw his signs improving and this completely got rid of his neurological issues and has not come back since last year. You can tell Dr Barone is very knowledgeable and she is very honest. She didnt recommend any expensive test like an MRI stating that we would treat his condition the same regardless. He developed some new issues recently and called her team ready to bring him in if needed. Everyone I have spoken to there has been so friendly and caring and calls and emails me back right away. Dr Barone called me right away and listened to some of the signs I was seeing with him. She right away said she felt confident that what he was having was not what I speculated. Truely knowledgeable and feel so comfortable knowing he can always be under her care for any neurological issues. Because my dog can be anxious and tempermental she didnt force us to come see her for a consult but simply called us to find out what was going on with him. Thank you Dr Barone and surgery team for always being so wonderful and truely caring!
• CR

  Colleen Rencher

  Aug 4, 2026
  5.0
  When my kitten began having seizures, I rushed her to VMCLI, and from the moment we arrived, I knew she was in capable hands. An assistant promptly brought her to the treatment area, and she was examined by an ER doctor almost immediately. Dr. P came out after the initial examination to discuss her findings and gather additional information. She was incredibly thorough, compassionate, and took the time to explain every possible option so I could make informed decisions about my kitten’s care. Although my kitten needed to stay overnight and was transferred the following day for additional treatment, I always felt that she was receiving exceptional medical care. Unfortunately, the outcome was not what any of us had hoped for. Even so, I am grateful to the entire team at VMCLI for their kindness, professionalism, and dedication. Knowing that every option was explored and that my kitten received outstanding care brought me comfort during an incredibly difficult time. I truly appreciate everyone who cared for her and would not hesitate to recommend VMCLI to anyone in need of emergency veterinary care.
• MM

  Melo

  Aug 4, 2026
  1.0
  I took my dog to the vmcli because she's having a medical issue prior to going I contacted them and told them I was disabled and I was guaranteed I would get help. Upon entering I went to the desk where the girl at the desk was very very rude to me she refused to help me even though I was guaranteed I would be helped. Even after I made the statement that I was guaranteed help they still refuse to help me so I left and as I got to my car another client followed me out and told me I really should speak to a manager because she could see how rude the girl was to me and how she refused to help me. From my car I called to speak to a manager I was told to manager would call me back that they were currently busy. I did not get called back on that day so I called the following day to follow up with a manager and I was told managers are off for the weekend. Now that I've waited another couple of days I called and I'm being told a manager will not call me back and they are not to speak to me and they hang up on me. My dog is a patient of Dr Barone's and I need to speak to her about my dog's medical condition but they refused to allow me to leave a message even for Dr Barone they just keep hanging up on me. I don't know why I'm being punished for her rudeness. I'm currently facing a a medical emergency with my dog and I can't even speak to her doctor or get her medical records because they're refusing to give me her records. Some of the stuff is very helpful but you have those rude ones like the one I had on Thursday that refused to help you with anything even when you have a disability. With the inability to speak to my dog's neurologist she's facing a very bleek ending. Not such a funny thing but in their advertisement for their phone number and whatever they show a little handicapped person in a wheelchair they may have accessible doors but the staff is not helpful to disabled people. I'm making it crystal clear that anything happens to my dog they are personally responsible due to not allowing me to speak to her doctor. If anything that happens to my dog will be filed in a lawsuit against the vmcli. Update: received what they call my dog's records which have been redacted with a lot of information missing, like the notes that should be in the file about the diagnosis that the doctor made when the dog was being examined on April 18th, and discharge paperwork never received after the visit and it's not in the file nor was it given to me after the visit which would have explained about the new medication that was being prescribed for her for pain, and the multiple calls that I had to make to find out what the medication was for and the call I made to let them know that the medication was not working. I also tried to speak to the doctor in person and had to leave a message for her to call me because she delayed with a personal issue. There should be a note of the conversation I had with the doctor concerning the current treatment she was on and that if it she didn't improve in 2 weeks that we were going to change her medication to make her a little more comfortable, no mention of these in the file and there should be. The VMCLI has abandoned a active patient in medical crisis in the middle of treatment and pretends to care about animals.