Veterinary Medical Center of Long Island

Reviews

• LB

  Lisa Bagnoli

  2 days ago
  1.0
  Extremely Disappointed in the Neurology Department at VMCLI in West Islip, NY I am extremely disappointed and frustrated with the level of service I have received from the neurology department at VMCLI in West Islip. My cat, Luna, suffers from refractory epilepsy and continues to experience seizures despite being on three anti-seizure medications. She has had multiple seizures within short periods of time. What has been most upsetting is the lack of communication and response from the neurology team when I have needed them the most. I have called numerous times after Luna experienced multiple seizures and received no return calls from the doctors. I was told that email would be a better way to communicate, yet I still found myself waiting for a response to my emails. On October 8, I received a response explaining that Luna’s neurologist was on vacation and that the doctor responding had been out sick. I understand that doctors have personal circumstances and schedules, but what happens to the patients who are experiencing serious medical issues while their doctors are unavailable? There should be a system in place to ensure that these animals receive appropriate guidance and that their owners are not left feeling abandoned and helpless. I was also told that they were essentially out of ideas for Luna’s treatment and that I should consider taking her to the University of Pennsylvania. Traveling to Philadelphia is simply not a realistic option for me. I asked whether there were other specialists in the tri-state area who could help, but getting the communication and guidance I need has been incredibly frustrating. I am not expecting miracles, and I understand that not every medical condition has an easy solution. I am expecting communication, compassion, and a genuine effort to help me navigate my cat’s medical condition. When you entrust a veterinary specialist with your beloved pet’s care, you expect to be able to reach someone when your pet’s condition is worsening. Instead, I have been left repeatedly calling, emailing, waiting for responses, and trying to figure out what to do next while watching Luna continue to suffer from seizures. The lack of communication and follow-up has been unacceptable in my experience. I hope VMCLI takes these concerns seriously and improves its communication and support for clients dealing with complicated neurological conditions. No pet owner should feel this helpless while trying to get answers and appropriate guidance for a beloved animal
• DM

  Donald Miller

  3 days ago
  1.0
  Absolutely horrible!! We bought our cat there from plainview animal hospital. Plainview called this place up before hand to ask if they could do a catscan, they said yes with 0 wait time. We drove 45 minutes to bring our cat there. We waited 6 hrs to get a catscan that they told us could be done right away. After the cat scan nobody came out to tell us anything they were gonna discharge her without telling us the results of the cat scan. They didn't even know nobody gave us the results.... absolutely disgusting and despicable
• AP

  Alex Pfeiffer

  Oct 7, 2026
  1.0
  I am truly disappointed on my recent visit to the dermatology department. They seem to charge an amount that anyone would gasp at, and when you question them about the fees, they look at you like you are crazy. Upon checkout I was given two medications for an ear infection, costing me $355, I questioned the amount and was told that is what it is. I asked if I could get it on my own and they said this is what it costs. I was holding my dog at the time and just paid the final fee for the expensive visit and medications that were given to me in a bag. I will not return, I called and complained and was told they don't refund for medications and in the future I could ask to get the meds on my own, which I was never informed of in my visit, as this was my first time at an animal. hospital. I cancelled my follow up appointment and advised them I will be getting a second opinion and they said okay your appointment is cancelled. After I paid $930 visit, I will now have to find another office for a second opinion. Very unhappy
• CT

  Cynthia Tabor

  Oct 4, 2026
  5.0
  The staff was very welcoming,professional and attentive. The facility was very clean. Dr Carmichael and his staff are exceptional. I had seen Dr Carmichael previously for my other 2 dogs. He is a phenomenal physician and a wonderful warm person. Chanel and Francesca are just as wonderful. My dogs are in the best hands. I would never take my dogs to any other veterinary dentist. He is the best!!
• CK

  Cha Ka

  Oct 2, 2026
  5.0
  We went through hell with our beloved 2.5 year old shepherd mix. She was anorexic and slowly dying, after weeks of emergency care, other hospital admissions and thousands of $, with no conclusive explanation of why. We were even going to drive into the city, but were told by AMC that they would do nothing different than VMCLI. This was our last-ditch effort. Wish I could remember name of Vet who took us in and assured us that "we are getting to the bottom of this tonight. Medical vs. Surgical". After careful review of medical records, and collaboration with colleagues, our pup had surgery, which removed a TON of seagrass from her traumatized intestines. It's a miracle she didn't rupture. She is still recovering from this ordeal, but getting a little better every day. We are so grateful for the care we all received from the ED vet, Dr. Scaglione and Dr. Hillock. Our little Penny is our heartbeat. You didn't just save her life, you saved the lives of the 6 people that love her to the moon and back. There are plenty of nice EDs with nice, vets. If you want the very best emergency/medical care, with seasoned vets on Long Island, VMCLI is it, as far as we're concerned. Thank you, with deepest gratitude.