Banfield Pet Hospital

Reviews

• RS

  Rose Sciarratta

  4 days ago
  1.0
  Been waiting a week to hear back from literally anyone from their staff. Had a concerning situation for our puppy and had to call elsewhere. All they care about is $ not your animal
• SB

  Sue Bradshaw

  6 days ago
  3.0
  Very nice but I can’t get them to answer phone. Sometimes I just want a tech to express my dogs anal glands so I have to drive there to make the appt. Also they are short staffed which adds to the inconvenience.
• MM

  Michael McNulty

  Aug 19, 2026
  5.0
  Great services and took my dog as urgent care, last minute noticed
• AA

  Amy

  Aug 10, 2026
  1.0
  Very disappointing experience. My dog had a 9:00 AM appointment yesterday. We arrived at 8:45 AM and waited until 9:30 AM, but no one came to help us. We eventually had to leave because I had to get to work. Today, I called to reschedule and had to call about 10 times before someone finally answered. I explained what happened yesterday, but the employee simply said she wasn’t there yesterday and didn’t know anything about it. There was no attempt to look into what happened and, most importantly, no apology whatsoever. My dog’s comprehensive exam is already showing as overdue in the Banfield app, yet I was told the earliest available appointment is two weeks from now. What is especially frustrating is that this delay was not caused by us missing an appointment. We were there on time and waited 45 minutes because no one came to see us. I understand that mistakes can happen, but I expect a veterinary hospital to take responsibility, communicate with the client, and at least acknowledge the inconvenience. This experience has also made me decide not to renew my Banfield wellness plan when it comes up for renewal. Very disappointing experience overall.
• DB

  Daniel Backus

  Jul 17, 2026
  1.0
  Set up an appointment for 7/17 at 7:30am. My girlfriend got there with our cat at 7:30am and the building was closed. We both called multiple times and got sent straight to voicemail. I looked on my Banfield app and it says they completed the visit last night (7/16) at 10:41pm. Are they just lying to Banfield corporate to get paid for a visit they didn’t do? Meanwhile my poor cat’s over here, still likely with fleas, because both the Webster Banfield is money hungry and doesn’t care about the animals or customers they serve. I want an explanation for why they lied about this visit. I’ve already contacted my credit card company to investigate because Banfield won’t pick up the phone. This is not the level of service I was sold when I signed up for the plan. Edit: I finally got a hold of reception by calling like 100 times. She’s claiming that they keep the automatic sliding glass door off until 9:00am and told me my girlfriend was supposed to manually pull it open. HOW WOULD ANYONE KNOW TO DO THAT? Also still no answer about why they lied about the visit, hopefully the manager actually calls me back like reception said they would.

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