Banfield Pet Hospital

Reviews

• MG

  Michael Green

  Sep 16, 2026
  5.0
  Very clean facility, friendly and very knowledgeable.
• DC

  D C

  Sep 12, 2026
  1.0
  To say I am devastated doesn’t even begin to cover the agony I am feeling. Last week, I took my sweet girl, Mia—my best friend of six years—to the Banfield in Clifton Park, where she was diagnosed with stage 3 kidney failure and diabetes. I was sent home without a single piece of paper, diagnosis printout, or care instructions. When they realized their oversight, I was told to bring her to the main hospital in Saratoga Springs. By yesterday, Mia’s health had visibly deteriorated, and she had lost even more weight. I brought her in, and the staff suggested I drop her off so they could evaluate her while I worked. An hour later, I received the call that every pet parent dreads: Mia was suffering, and euthanasia was recommended. Through my tears, I agreed over the phone to prevent her from hurting any further. The staff member explicitly told me I needed to come back in person to sign the authorization paperwork so they could order the medication. I rushed back at 1:00 PM, my heart breaking, but clinging to the one small piece of solace I had left: the chance to hold my best friend, whisper to her how much I loved her, and comfort her as she crossed over. When I walked through the door, my world shattered. They informed me that they had already euthanized her—before I ever signed a single document, and without waiting for me to arrive. They took Mia’s final moments away from us. I was denied the chance to hold her paw, to let her hear my voice, or to give her the peaceful, loving farewell she deserved after six years of unconditional love. The staff simply took it upon themselves to end her life alone in a cold room. When I confronted them in my grief, all I received was a hollow, half-hearted apology. To make a horrific situation even worse, a large male tech physically squared up to me, aggressively trying to intimidate me and claiming it was my fault for giving verbal permission over the phone—after they specifically instructed me to return and sign the papers first. I will never get those final moments back with Mia. I will never forgive Banfield for robbing us of our goodbye, and I am sharing this so no other grieving pet owner has to endure the heartbreak, betrayal, and disrespect that Mia and I suffered. Please, protect your beloved animals and stay far away from Banfield Pet Hospital.
• AA

  Awalters

  Aug 24, 2026
  5.0
  We Just had to put our dog Nikki down. Dr Carrol and staff we very compassionate . They provided a private room for as long as we needed. Nikki was a patient of Banfield (Latham) for over 16 years. Thank you The Nikki Walters Family
• CP

  Chris Parra

  Aug 12, 2026
  5.0
  I’ve know a Banfield since Florida and i always has been a good experience, and Banfield Pet Hospital here in upstate NY is great . Every location I’ve been to here in NY, EVERY care team member was caring, professional, and I enjoyed every visit as every one is welcoming and show a tremendous love and care for the animals. The conversations are always very informative and never feels rushed and never feels like it’s just the bare minimum. I love my cats ,and I for sure feel happy and comfortable with the care I receive at Banfield pet hospital knowing my pets are in good hands.
• SD

  Sue Delker

  Aug 12, 2026
  5.0
  Banfield always takes care of me and my baby.

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