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Petco

4.2
(907 reviews)

Business Details

300 Hylan Dr, Rochester, NY
14623, United States
(585) 273-0150

About

Pet StorePet supply store
Petco pet store in Rochester offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department in one convenient location. Local pet parents can shop everyday essentials while getting guidance from knowledgeable partners. From trusted pet products to expert services, Petco in Rochester helps make caring for pets easier with a welcoming space designed for pets and the people who love them.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
300 Hylan Dr, Rochester, NY
14623, United States

Hours

Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 7:00 PM

Reviews

4.2
907 reviews
5 stars
509
4 stars
212
3 stars
93
2 stars
36
1 star
57
  • RT
    Reuben Tapp
    4 days ago
    4.0
    Clean place, nice staff
  • SR
    Sandra Roper
    6 days ago
    1.0
    Worst pet store in Henrietta. Fish constantly dying of diseases(staff said themselves) in all tanks & bettas in cups dying as well. Ive seen this in this store for years so must be thier supplier. Wont honor some of thier posted prices. Very bad experience with the manager Chrissy. Chloe in the fish department seems to hate her job and not want to be helpful. I used to buy from here often for convience but I will not go back to this location again. Very sad to see this place up and running like this, more should be done for the living fish/animals.
  • BB
    Bayanah
    Jun 27, 2026
    5.0
    Went to exchange a dog leash no hassle did it without any issues
  • ZC
    Zhane Coleman
    Jun 4, 2026
    1.0
    Came here and the so called manager was acting in a very racist manor towards me and another guest that was black . Out of all the years I’ve shopped at this store I’ve never encountered such an attitude. I recorded it and I couldn’t believe her words she literally walked off on me all because I told her we had prior experience with all reptiles . I don’t understand why petco would hire such a person to act this way towards blacks but I’ll definitely be uploading the video on my YouTube with her badge included in the frame never again will I ever spend my money at this store !!! Update just left PetSmart down the street and got exactly what she gave me a hassle in getting . Thank you for being so rude and nasty petsmart employee was extremely kind, honest, bubbly, and not racist ! I’m canceling all my future pre orders from petco and ordering from petsmart ! Normally I use Instacart for my monthly orders but I’m so happy I chose to go in to store myself today to see where me and my families been spending our money its ridiculous.
  • VW
    Victoria W
    May 24, 2026
    1.0
    I'm sad to say we're often disappointed when visiting this location. The staff doesn't seem to have a grasp on promotions being offered. Cashier didn't offer to let me apply points when we checked out( I had to ask)and I just discovered we should have received a free gift since we spent $75 on dog food. We live quite far away so it's not convenient to stop back when mistakes were made. We've been loyal Petco customers all over the country and this is the first location that's disappointed. Update 6/1... I can't believe this! Placed an order in the app to pickup at the store. My account was charged full value for the bag of food ordered. When I got back home (25 miles away) I discovered the bag they gave me had a 50% off sticker on it as it is due to expire in two weeks. I'm giving up on this location even though it's the closest to me. Fortunately the Petco phone rep was sympathetic and made things right for me so I wouldn't have to spend time and gas to go all the way back up there. I hope this store can learn to do better! Wish I could be leaving a positive review.

Frequently Asked Questions About Petco

Does the Petco Rochester location have a vet hospital?

Yes, Petco Rochester has a full-service vet hospital.

Does Petco Rochester offer vaccinations?

Yes, Petco Rochester provides vaccinations.

Brand Certified Facts from Petco

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Certified June 28, 2026Yext Knowledge Graph
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