Petco

Reviews

• RT

  Reuben Tapp

  4 days ago
  4.0
  Clean place, nice staff
• SR

  Sandra Roper

  6 days ago
  1.0
  Worst pet store in Henrietta. Fish constantly dying of diseases(staff said themselves) in all tanks & bettas in cups dying as well. Ive seen this in this store for years so must be thier supplier. Wont honor some of thier posted prices. Very bad experience with the manager Chrissy. Chloe in the fish department seems to hate her job and not want to be helpful. I used to buy from here often for convience but I will not go back to this location again. Very sad to see this place up and running like this, more should be done for the living fish/animals.
• BB

  Bayanah

  Jun 27, 2026
  5.0
  Went to exchange a dog leash no hassle did it without any issues
• ZC

  Zhane Coleman

  Jun 4, 2026
  1.0
  Came here and the so called manager was acting in a very racist manor towards me and another guest that was black . Out of all the years I’ve shopped at this store I’ve never encountered such an attitude. I recorded it and I couldn’t believe her words she literally walked off on me all because I told her we had prior experience with all reptiles . I don’t understand why petco would hire such a person to act this way towards blacks but I’ll definitely be uploading the video on my YouTube with her badge included in the frame never again will I ever spend my money at this store !!! Update just left PetSmart down the street and got exactly what she gave me a hassle in getting . Thank you for being so rude and nasty petsmart employee was extremely kind, honest, bubbly, and not racist ! I’m canceling all my future pre orders from petco and ordering from petsmart ! Normally I use Instacart for my monthly orders but I’m so happy I chose to go in to store myself today to see where me and my families been spending our money its ridiculous.
• VW

  Victoria W

  May 24, 2026
  1.0
  I'm sad to say we're often disappointed when visiting this location. The staff doesn't seem to have a grasp on promotions being offered. Cashier didn't offer to let me apply points when we checked out( I had to ask)and I just discovered we should have received a free gift since we spent $75 on dog food. We live quite far away so it's not convenient to stop back when mistakes were made. We've been loyal Petco customers all over the country and this is the first location that's disappointed. Update 6/1... I can't believe this! Placed an order in the app to pickup at the store. My account was charged full value for the bag of food ordered. When I got back home (25 miles away) I discovered the bag they gave me had a 50% off sticker on it as it is due to expire in two weeks. I'm giving up on this location even though it's the closest to me. Fortunately the Petco phone rep was sympathetic and made things right for me so I wouldn't have to spend time and gas to go all the way back up there. I hope this store can learn to do better! Wish I could be leaving a positive review.

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