Banfield Pet Hospital

Reviews

• SH

  Shawn Horowitz

  Sep 29, 2026
  1.0
  Extremely discouraging experience. I brought my pet in more than 10 days ago and was told a medication would be ordered and that I would receive a call. That call never came. Four days after the visit, I called and was told, “The vet will call you back.” Nothing. I called again over the last two days and received the exact same promise. Still nothing. Getting through to an actual person is an ordeal in itself. You sit through an endless IVR loop, leave voicemails that apparently go nowhere, and eventually, if you are lucky enough to reach a human being, you are simply told the vet will call you back. They don’t. What makes this especially frustrating is that this medication requires veterinarian authorization because of the severity of my pet’s condition. If I could simply order it somewhere else and move on, I would. This also comes after multiple blood tests and three separate visits for the same concerns before the underlying problem was finally diagnosed, despite the symptoms being present throughout those visits. At this point, it is difficult to view this as anything other than a serious lack of care and urgency. I am not asking for anything unreasonable. I am asking for the medication we discussed and a phone call back regarding my pet’s treatment. It is unfortunate that Banfield has become such a large conglomerate and that there are limited veterinary options in my area, because this level of service should not be acceptable. More than 10 days after the original visit, multiple calls, multiple promises of a callback, and I am still waiting. Deplorable communication and an extremely disappointing way to treat someone who is trying to get care for their pet. Hopefully they turn this ship around.
• MC

  megan close

  Sep 28, 2026
  1.0
  I’m finally switching vets after bringing my cat and dog here for a little over two years. My number one issue is the level of disorganization here. I can’t speak for all Banfield locations, but I sure will for this one. I don’t feel the need to go through every single issue, but calling me for appointments we don’t have, not knowing what my pets are there for, giving inaccurate information, and not keeping accurate records are just some examples. When I voiced my concerns to a staff member once, she became immediately angry and defensive and asked me if I wanted to speak to a manager. you should never be THAT excited to hand off an upset customer to management. It was giving, “my manager doesn’t give a crap either, talk to her.” I’ve also had employees become sarcastic with me over completely reasonable questions, even when I’ve been nothing but polite. My guess is that a lot of these issues probably boil down to poor management. A lot of the front desk staff seem to be very young and early in their careers—and I say that as a young woman who is also early in my career. Professional communication, staying organized, and handling situations under pressure are skills you build with experience, but they also require training and support from management. I’m not suggesting anyone should be ridiculed for not having those skills yet. I’m saying management needs to actually help their staff develop them. Customers shouldn’t be on the receiving end of sarcasm, defensiveness, panic, and disorganization because employees haven’t been adequately prepared to handle difficult or unexpected situations. My last straw was recently. I brought my dog in for a yearly appointment and had some concerns regarding her dental health. The very young girl at the front desk was absolutely panicking and told me the computers were down. She told me, “I don’t know what they would do for her today because our computers are down.” I said, “Well, examine her?” What do you think people did before computers? What do you think hospitals do when technology fails? Write down the information and put it in the computers when they’re back up. Or maybe give me a call before we come in? Thank God she wasn’t actually sick or injured when this happened, and that’s ultimately why I’m leaving. I would not be so calm and polite regarding their level of disorganization and poor customer service if she were. I’ve spent the last couple of weeks emailing, calling, and leaving detailed voicemails trying to get ahold of their medical records. Today, I finally just went in person because usually that is the only way to get what you need. There was actually another lady there for a similar administrative task because she couldn’t get them via phone either. The basic medical care for two very young and healthy animals has been fine. But if your pet has complex medical needs, or you just expect a veterinary office to be competent, professional, and organized, this is not the place for you and your pets.
• JP

  jared perrion

  Sep 21, 2026
  1.0
  They dont answer their phones or return messages. Weeks of trying to call and leaving voicemails with no return call. They don't care about their clients.
• MS

  Maria Scheuerlein

  Sep 21, 2026
  1.0
  This is the worst vet I’ve ever been to. They accidentally prescribed my cat the wrong dose of hyperthyroid meds after not even TESTING him. I brought him to the vet to be tested….. they then kept lying and saying no we doubled it because you said you were worried he needed a higher dose. But they didn’t test his levels………so that’s very strange to double a dose based on my opinion and not testing it….. I also can never get ahold of them. I call and they love to call back hours later when I am busy. Just answer the phone maybe? Like literally answer while you’re open ?? They suck.
• BT

  Brian Tran

  Sep 14, 2026
  1.0
  I never write any reviews, but the service I received will Banfield has made me write one of my only reviews. I will never schedule an appointment to ANY Banfield Hospital location again. First, they never pick up their phone, so if you run into any issue with appointments, good luck with trying to get the appointment re-scheduled or fixed. Second, they last minute canceled my dog’s neutering appointment. No call to update me. I had to e-mail them and then I got a response the day before the appointment. This happened about a month ago, and so I gave them the benefit of the doubt and tried to overlook it. Third, I booked a vaccination appointment recently for both my dogs for a 1:30 pm drop off. I received an email confirmation for the appointment after booking. Once I got there, I was turned away because I didn’t bring them in for drop at 12 pm??? I was not informed at all that I had to bring them in at 12 pm for a 1:30 pm drop off appointment. No call to update, no information on the confirmation email. Also, why would you have drop off appointments available if you can only drop them off at 12 pm? Please reconsider before booking an appointment with Banfield

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