Petco

Reviews

• MS

  Michael Sanchez

  May 7, 2026
  2.0
  I brought my dog in for grooming on 5/3. While the groomer was very friendly, I discovered once I got home that my dog had been cut by the clippers near his genitals. This was an open wound, and I wish this had been communicated to me at pickup so I could have addressed it immediately. This is also not the first concerning experience. On a previous visit, I was turned away because my dog had taken a calming pill, yet during this most recent appointment, no one asked about medications at all. The inconsistency is frustrating and confusing. I also want to note that while the groomer had a great personality, the manager (blonde, mature woman) was not very kind during my interactions. Overall, the experience was disappointing, and I hope this feedback is taken seriously to prevent this from happening to other pets.
• MF

  Muna Fadhil

  May 4, 2026
  5.0
  Ruby and the grooming team went above and beyond for my fragile puppy traumatized by a recent surgery preventing me from grooming her. We both left feeling 10 pounds lighter! Phew! Thanks Ruby!!
• DF

  damian fernandez

  May 2, 2026
  1.0
  You have a policy where, after purchasing six bags of food, the seventh bag is free. However, I find it unacceptable that if I buy a $70 bag, the free one is also—and *must* be—that exact same $70 bag, rather than a cheaper option. I consider this unfair, and I will no longer be purchasing from you; you are essentially stealing from the people—us customers—who are the reason you have a business
• DS

  Diane M Sander

  Apr 26, 2026
  5.0
  The cashier and the sales personnel are very nice and professional and extremely helpful. I told them the mushroom scratching post I needed and they took me right to it. My kiddie Corin in 3 years had 5 of them. She eventually unravels the twine in the middle. It is her favorite thing. Thank you.
• GL

  Griselda Lopez

  Apr 25, 2026
  5.0
  I had such an exceptional experience at Petco thanks to Pat. I stopped in to pick up some doggy ice cream for my puppy, and even though she was clearly very busy, she took the time to give me thoughtful, attentive service. She went above and beyond, offering helpful suggestions and genuinely caring about making sure I found the right items for my dog. Customer service like Pat’s is rare these days, and it truly makes a difference. Her kindness, patience, and willingness to help turned a simple purchase into a memorable experience. She is a valuable asset to Petco, and because of her, I will absolutely choose to shop in-store again rather than online. Thank you, Pat, for reminding me what great customer service looks like.

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