Bond Vet - Astoria

Reviews

• JJ

  Jess

  1 day ago
  2.0
  I had a good experience with the vet here when I brought my senior rescue cat in for a routine checkup last year and was told he had early stage heart disease. They told me all I could do was monitor it. Unfortunately, my cat recently had to visit a 24 hr ER where he was diagnosed with congenital heart failure. I called Bond Vet as soon as he was discharged requesting his new heart medication and informing them of his recent ER visit. The told me the vet would review the information and get back to me. I didn’t hear back, so when I followed up the following day since this is clearly urgent, they coldly told me that they don’t have the medication and that it’s been “over a year” since my last visit (which isn’t even true) and that there needs to be a relationship in order to prescribe medication. They also lied about the time I called for the doctor, telling me I called after hours when I did not. I understand the vet possibly not being able to call me back right away, but I am shocked and horrified at the complete lack of care and concern, and terrible customer service they are showing for my pet. They clearly just care about money and hire people who don’t care about animals with no customer service training.
• SG

  Silvia Gao

  May 6, 2026
  5.0
  One of the best vets I’ve ever been to. Very responsive and friendly staff that makes sure all communications are clear and on time, their portal handles all the paperwork and reports and summaries etc so it is very easy for an owner to deal with those things and also ask questions to their team without back and forth. The vet team are professional, friendly, very knowledgeable and helpful in every way. Also they were very thorough as well- they found out my dog’s heart murmur seems louder than usual during a pre dental surgery checkup and while her heart turned out to be fine they found a tumor in her through that additional x- ray, and I would never be able to know that if the vets didn’t do those extra checks. They might have save her life by that x - ray!
• JM

  Joyce Ma

  Apr 22, 2026
  5.0
  Dr Simmons took great care of my nervous dog. She has a great bedside manner and clearly super experienced. I was impressed with my experience at bond vet. The facilities are clean and technology seems updated. My dog had surgery and a nurse helped me to carry him into an uber (he’s 75 lbs!). They aren’t shy about giving discounts. My only quibble was that it’s hard to book a surgery because it’s not an option in the online portal so you have to call in, and information about preparing for the surgery was not readily available until the day before via email. For example they said my appointment is booked but I didn’t realize I had to pick up meds prior to the surgery. Overall I highly recommend bond vet.
• AH

  Aaron Harman

  Apr 21, 2026
  1.0
  This is the second (and last) time that we give this vet a chance. Back in December we took our cat here and felt that we had an off experience. There seemed to be a sense of pushing you and guilting you into making heavy cost decisions. However, we were not sure if this was just a one off or if this was how this branch/chain vet acts. Due to its close proximity to our home, we brought in our other cat here and the vet immedietly began to guilt me. He stated that I should have brought him in sooner. Before even taking any tests he began to make large statements of cancer, septic, and other life ending accusations. He did not take our cats temperature and we were immedietly quoted over $1,800 for tests. We decided to move forward with just the blood work as an initial approach and go from there. Then while waiting in the lobby, the Vet comes out and announces while the lobby is full that there is another test that may help and is "only $100 more and can help may rule out other things and narrow down if its life threatening or not". I then shared to him that I felt his manner was more about getting more money, and the pressure of asking in front of a large group of others made it feel guilted into saying yes or being shamed in front of others. Then the next day I got a call with results and called immedietly back. The receptionist said, "we never saw a cat by that name, we don't have you or your cat one file, you have the wrong number." I explained that I just received a voicemail from the vet on this number and that I was there yesterday. Then again she claims I am wrong and puts me on hold. Eventually, the call is transferred to the vet and she does not acknowledge or apologize for her mistake. Then we get no answers other than the labs are not great and are quoted another $2000 for more tests with the uncertainty of getting answers. While this is all occuring and we are waiting to make our decision (though being pressured to make it fast), we outreach to get a refill on our other cats prescription from her visit in December and they refuse to refill the medicine and are demanding we bring her in and take more tests. The medicine took care of the issue in December and it is the same again as we stated but they refused to help. I explained we had already spent so much and are hoping to just help her feel better in the immediate. From here, we did make the decision to get a second opinion at a vet deeper in Queens and they were not only willing to take the time to answer questions and not push costly procedures, but their procedures were also over 50% less costly than Bond Vet. After perfomring 12 different additional tests for less than 50% what I was quoted for one test at Bond, it was discovered that our cat does not have all of these large accusations that were being made to pressure us to spend money at Bond. Things were explained in detail and now we are able to make decisions without pressure. I do not recommend Bond Vet as they will pressure you to make decisions, not explain things, and not have the best interest of the pet but the best interest of money in their pocket.
• CS

  Cinthia Soto

  Apr 20, 2026
  1.0
  I went to bond vet the other week because my cat was throwing up. The nurses and front desk were nice to me but I was very disappointed with the vet herself. First of all, my cat was throwing up a couple times for one day only, and he was fine afterwards (eating normally, playing, acting the same, etc), but I still came in to make sure he was okay. I explained to the front desk, the nurse, and vet that his previous owner took my cat to another vet and that office lost all records of my cats vaccination records. I tried everything I can by contacting the previous owner and vet but I couldn’t get any documented proof of his records. The vet shamed me for it even after I explained everything and even rolled her eyes at me. She then continued the exam. She told me to get up at one point and said “come here and take a look at this.” My cats teeth were irritated and we found out he might have gingivitis. She then scolded me for this. She continued to talk about how my cat could have all these problems with his liver, pancreases, blood, etc even though he showed no signs of these diseases. Her tone was very rude and condescending. Even aggressive. She made it seem like I’m this careless owner that doesn’t care or take responsibility for my cat. She made me feel very ashamed and embarrassed. She then tried to force me to get so many different exams even though she said it wasn’t necessary and tried to charge me over $1000. I ended up spending $520 instead because my cat didn’t need these unnecessary exams. She also suggested for me to go to another vet if I can’t “afford to pay”. Her tone suggested that I was too poor to take care of my cat. I am very disappointed in the way me and my cat were treated. In the end the blood tests came back okay thankfully. Even in the blood work it said my cat had a “attitude” lol. He was very calm through the whole exam. I will not be returning to any of the bond vet clinics due to this treatment.

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