This profile is uncertified and using publicly sourced data
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Business Details
About
Pet Day Care
When you walk into New York Dog Spa & Hotel 20th Street you’ll immediately notice the warmth and comfort that this location has become known for throughout the neighborhood. The location’s high ceilings and wood walls create an atmosphere that insulates your dog from the noise and commotion of the city. Dog Spa 20th Street offers a full selection of retail, expert grooming, and small and large dog play spaces to make it your dog’s home away from home.
Location
New York Dog Spa & Hotel - 20th Street
145 West 20th Street, New York, NY
10011, United States
Hours
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday9:00 AM - 5:00 PM
Sunday9:00 AM - 5:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.