Ivy Pets Official Statement
We are aware of an offensive post circulating online falsely associating one of our team members with an inappropriate statement. After review, we confirmed the image was manipulated — a personal photo was taken without permission, altered, and shared with words never spoken by our employee.
Ivy Pets takes professionalism and respect seriously. We are deeply sorry for any hurt this may have caused. Most importantly, our hearts go out to Mr. Kirk’s family, and we extend our condolences during this difficult time.
Everyone is entitled to personal political views, but at Ivy Pets, we do not discuss or discriminate based on beliefs. Our mission is to provide compassionate care to all pets and clients, without bias.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.