For nearly 50 years, VCA New Hartford Animal Hospital has provided compassionate, high quality veterinary care to pets and families in the community. Founded in 1978, our hospital is known for exceptional medical standards, warm relationships, and clear communication at every visit. As an AAHA accredited and Fear Free certified practice, we focus on thoughtful, individualized care that supports both pets and the people who love them. Our collaborative team treats every pet like family while partnering closely with clients to guide lifelong health and wellness. From preventive care to comprehensive medical services, we’re here to support your pet through every stage of life with trust, respect, and heart.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.