BI
Brianna Imbert
Aug 19, 2026
I am extremely disappointed with my visit to Bihari today. I have been bringing my dogs there since 2015, and we have always loved the service. My dogs loved everyone there, and we always had great experiences. We only stopped going because my dogs unfortunately passed away.
We recently got a new puppy and decided to bring him to Bihari for his first grooming visit because of the positive experiences we had there for so many years. Unfortunately, this visit was completely different from what I was used to.
I dropped my puppy off at 9 a.m. and called around 1 p.m. to see if he was ready because he had already been there for four hours. They explained to me that they groom the dogs on a rotation, which is completely fine. At that point, I was told that they had already cut his body, that he was doing perfectly, and that everyone there loved him. Nothing was mentioned to me about him being difficult to handle or there being any concerns about his behavior.
That is why I was so confused when I picked him up and was suddenly told that my puppy was going to become “aggressive because he likes to nip.” If he was genuinely too difficult for the groomer to safely handle, they should have told me that when I called at 1 p.m. If they had said, “He is having a hard time sitting still and we don’t think we can safely finish his grooming,” I would have had absolutely no problem picking him up and taking him somewhere else. I would much rather have been called than have them continue trying to groom a puppy they felt they could not handle.
He is three months old, and this was his very first grooming appointment. Of course a three-month-old puppy may not sit perfectly still and may try to nip while being handled or groomed. He is a baby who is teething and still learning. I would expect someone who works with puppies to understand normal puppy behavior rather than label a three-month-old puppy as potentially aggressive after his first grooming experience. It was also frustrating to hear something completely different at pickup from what I had been told on the phone just a few hours earlier.
I’m also extremely disappointed with the quality of the grooming itself. The front desk described the groomer as a “perfectionist,” but I have to disagree. When I got my puppy back, there was an area that appeared to have been completely missed, and the hair around his head was cut very unevenly. I paid over $100 for his grooming, and for that price, I absolutely did not expect such sloppy and uneven work.
Even more concerning, my three-month-old puppy was left outside in approximately 80-degree weather for an extended period of time without water. Regardless of the quality of the haircut, that alone is completely unacceptable to me. I trusted Bihari to take care of my puppy while he was in their care, especially considering how young and small he is.
After being a customer since 2015 and trusting Bihari with my previous dogs for years, I am incredibly disappointed that this was our first experience bringing our new puppy there. Between paying over $100 for sloppy grooming, having my puppy outside in 80-degree weather without water, and being told at pickup that my three-month-old puppy was going to become aggressive after being told just hours earlier that he was doing perfectly and everyone loved him, I have completely lost confidence in the care being provided.
Unfortunately, I will not be bringing my puppy back. This is especially upsetting because Bihari was a place I trusted with my dogs for many years, and I genuinely expected the same level of care for my new puppy.