Banfield Pet Hospital

Reviews

• DW

  D W

  Aug 13, 2026
  5.0
  The staff at the front desk was attentive to Benji’s needs. The Doctor was attentive to Benji’s treatment plan and was compassionate
• SC

  Stephanie Clapp

  Jul 23, 2026
  5.0
  They took very good care of my sixteen year old cat and eased my worries within an hour.
• TH

  Thomas Hession

  Jul 16, 2026
  5.0
  I was very impressed with the staff during our visit yesterday for Chanel’s check up. Everyone was so very nice and helpful, shout out to Belle the vet tech for keeping Chanel at ease for blood draw and vaccines, and Dr Abdul was excellent.
• LR

  LESLEY ROJAS

  Jun 7, 2026
  1.0
  I had a balance on my Puppy Care Plus account and went into Banfield in person to schedule an appointment. At that time, a Banfield employee told me I could pay half of my balance upfront and pay the remaining half after the appointment while continuing to receive services. However, when I arrived for my appointment, I was informed that my account had been canceled and sent to collections. I then called the billing department and explained that I had followed the instructions given to me by a Banfield employee. Despite this, I was told they would not reopen my account and that I was still responsible for paying for services that were never rendered to my puppy. To make matters worse, the veterinarian I spoke with at the clinic was dismissive and rude. When I explained that I had an account, I was repeatedly told, “Ummmmm, nope, you never did,” which was both unprofessional and frustrating. The lack of communication between departments, the misinformation provided by staff, and the poor customer service left me extremely disappointed. I expected much better treatment and accountability from a company entrusted with my pet’s care.
• AG

  Andrew Garcia

  May 18, 2026
  1.0
  Had a balance on my Puppy Care Plus account. I went in person to set up an appointment where I was told by a Banfield employee to pay half of my balance upfront and I could pay the remaining half after the appointment, and still continue with service. I show up for the appointment and get told my account is cancelled and they sent me to collections. I call the billing line and get told that even though I was told the wrong thing by an EMPLOYEE OF THEIR COMPANY they refuse to reopen the account and I would have to pay for services that weren't even rendered to my puppy. On top of that the "vet" that I spoke to and informed me my account was closed was rude and insistent that I never had an account (when I told them I did I was told "ummmmmm nope you never did").

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