Banfield Pet Hospital

Reviews

• EL

  Eileen Lang

  Sep 17, 2026
  5.0
  We took our dog to Banfield to get his teeth cleaned. As usual they did a great job and he was ready to go home at the time they promised.
• GF

  Gia Fiorilli

  Sep 5, 2026
  1.0
  I’m writing this review to share the devastating experience my family had with Banfield regarding my beloved French Bulldog, Sonny. This happened on October 23rd 2025, and the pain has not gone away. Sonny was a healthy, strong 5-year-old Frenchie with no underlying issues. After developing a growing skin tag on his chest, two veterinary hospitals recommended surgical removal. Because Banfield had cared for Sonny since he was a puppy, we trusted them with his surgery. Sonny was well known and loved there — the staff called him “Sonny Bunny.” We were reassured that, because he was a brachycephalic breed (flat nose), special anesthesia protocols would be used. On October 23rd, we brought Sonny in for surgery. We were told, “It’s 20 minutes, Sonny will go first.” By 10 a.m., my father received the devastating call: “Sonny died.” The surgery was never performed. Sonny passed away during the pre-procedure stage. They continued to proceed on my dog when he was not reacting well to the anesthesia. We were left heartbroken and without a true explanation for his cause of death being that he never got to the surgery. Sonny was our joy. Almost a year later my family is still in shock and heartbroken in question to what happened to our dog. His name, Santino, means “little saint”. He truly is our saint now.
• AJ

  Alaina Janack

  Jul 25, 2026
  5.0
  Highly satisfying experience from beginning to end with the reception, vet tech & Mark Masucci, DVM.
• MR

  Maria Rivera

  Jul 5, 2026
  5.0
  Profesionales
• SC

  Sergio Chicon

  Jun 29, 2026
  1.0
  I am very disappointed with my recent experience at Banfield. Less than an hour before my pet's scheduled appointment, I was informed that the appointment was being canceled because the veterinarian insisted that my dog be sedated for the examination. What makes this especially frustrating is that I had already followed the instructions provided to help keep my dog calm. I gave her trazodone, acepromazine, and gabapentin the night before and again on the day of the appointment. These medications can leave a dog groggy and lethargic for hours, so this was not a minor inconvenience. Had I been informed in advance that the veterinarian would require additional sedation or would refuse to see my dog without it, I could have discussed alternatives, made other arrangements, or sought care elsewhere. Instead, I spent time preparing for the appointment, medicating my dog as directed, and adjusting my schedule, only to have the appointment canceled with less than an hour's notice. While I understand that veterinary staff must prioritize safety, canceling an appointment at the last minute because of a sedation requirement that should have been addressed beforehand demonstrates poor communication and a lack of consideration for clients' time and their pets' well-being. This experience was frustrating, inconvenient, and avoidable. I expect better communication and professionalism from a veterinary practice.

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