Banfield Pet Hospital

Reviews

• BW

  Brianna Williams

  today
  1.0
  This Banfield location is absolutely horrible when it comes to customer service. The online appointment availability does not match the actual availability in the office, which is extremely inconvenient for customers who have to repeatedly rearrange their schedules because of scheduling discrepancies. This has happened more than once, and it is unacceptable. On top of that, every time I visit this location, the wait time is excessively long, making the entire experience frustrating and time-consuming. Customers should not have to deal with constant appointment changes and unreasonable wait times, especially when they have taken the time to schedule an appointment in advance. I am extremely disappointed with the lack of organization, communication, and consideration for customers’ time. I expect better service from a veterinary provider, and this location needs to address these ongoing issues and improve its scheduling process and overall customer service. I made multiple complaints to corporate & nothing was done about it.
• SS

  Sarie

  Sep 16, 2026
  5.0
  The staff there are caring, patience with my cat..
• DD

  deng dios

  Sep 15, 2026
  2.0
  I feel so sorry for my dog today. They say "an apple a day keeps the doctor away"—well, my dog didn't eat any apples today, yet he still couldn't see the doctor. I guess it is completely my fault that I only reserved one hour from my schedule just to bring him in for a simple booster shot. The reality is, because the front desk let someone else jump the line, we ended up having to leave without even seeing the vet at all. My previous dog, my current dog, and my girlfriend's dog have all been Banfield members. My past visits have always been pleasant, but today's experience was so incredibly frustrating that it makes me want to cancel our memberships or switch to a different clinic altogether. The front desk receptionist was initially friendly, but there is definitely room for improvement in their management. I had an appointment at 12:30 PM for a booster shot and arrived early at 12:26 PM because I knew I needed to check in. Around 12:55 PM, another woman walked in and checked in. Regardless of whether her appointment was at 12:30 or 1:00 PM, I was clearly there first and had been waiting far longer. However, the receptionist decided to let her jump the line. She asked me, "Is it ok if I let her go in first?" but didn't even wait for my answer. Right as I was about to say "no," she immediately turned to the woman and said, "You can go to room 4." I continued to wait patiently until 1:30 PM. After waiting for a full hour, I asked if a room was ready. The receptionist, now with a very poor attitude, told me, "I know you are waiting, it’s because of a technical issue." I pointed out, "But you let that woman cut the line." Her response was absolutely appalling: "Whether she jumped the line or not, you still have to wait." Her logic is completely absurd. A technical issue might explain a general delay, but it does not justify unfair queue management. Imagine waiting for a table at a restaurant—if the kitchen is backed up, everyone waits, but you don't seat a customer who just walked in before someone who has been waiting for an hour. If a room was available, it should have gone to the person next in line. By giving it to someone who arrived 30 minutes after me, she directly and unnecessarily prolonged my wait. This is incredibly disrespectful to clients' time, especially to loyal members. To ask for permission, ignore the answer, let someone cut the line, and then use a "technical issue" to excuse poor management is unacceptable. If you are also considering choosing a vet clinic for your dogs, my advice is this: you shouldn't just look at whether it's close to your home, you also need to seriously consider whether you will be treated fairly and with respect.
• KS

  Kleber Solorzano

  Sep 14, 2026
  1.0
  Will not be taking my dog here worst experience more then a hour and a half wait did not get seen and will not go back suggest not to go there
• DP

  Dennis Palica

  Sep 8, 2026
  1.0
  An hour wait in the exam room after appointment time (with literally nobody in the waiting room at the time of arrival). They took my cat out of the room to exam, then lied about him having fleas to upcharge on medicine. (We confirmed no fleas at another vet the next day). Do not go to this location.

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