Veterinary Medical Center of CNY

Reviews

• TS

  Tara Smith

  1 day ago
  5.0
  We brought our diabetic, senior dog in late night over the weekend and we were met with urgency, care, and compassion. The entire team we dealt with was amazing, straight to the point, and quick to treat and diagnose our boy. This includes the vet techs and front desk staff as well. Our dog had to stay a couple nights and knowing he was in good hands made things so much easier on our hearts. They handled our boy so well and were nothing short of patient and loving with him despite him getting a bit spicy as he started feeling better. The following day we came down to visit, their clinic was insanely busy with a line almost to the door with a full waiting room. Despite the crowd, everyone was still extremely pleasant, calm and collected. A special thanks to Dr. Soleil Carissimo, who admitted and cared for him the first night and Dr. Fleckenstein, who cared for him the following night. Everyone's hard work does not go unnoticed and everyone of you are appreciated. Thank you so much!!! -Lauren, Tara, and Spencer 🐾
• SV

  Sarah Verwij-Wood

  Oct 5, 2026
  5.0
  We had brought our cat here after a couple days of not eating, vomiting, and not acting like herself. Within 30 minutes of us getting there, she was triaged and within another hour and a half of diagnostics (bloodwork and x-rays), they discovered her kidneys were really struggling and there was possibly a foreign object in her digestive tract. They were very transparent and kept us informed of all things being done with Cheddar to help her feel better and consulted with us first before going through with any interventions. She was hospitalized and got an ultrasound the next morning. When surgery became our only option, they were transparent with pricing and helped us find another facility that was able to give Cheddar the care she needed at a price we could afford. From start to finish, they took great care of our girl. We’re very grateful for all the front end staff and the veterinary professionals who worked with her. Her surgery today was successful and she is on the road to recovery because of the quality of care that VMC provided her.
• MS

  Mikia Stokes

  Oct 3, 2026
  4.0
  The staff there is great. Front end staff friendly and welcoming. The nurses are great. I wish I knew our nurses name, she's like complected with glasses and a bob in her hair she was so sweet and nice very informative. Only set back was because my dog wasn't super ill according to their list I waited there 6 hours. And wasn't seen by a doctor so we left. I do understand they have a chart that rates which animals need to be seen first. But I still feel it was wrong for my baby to be sitting there for 6 hours and if they weren't going to be able to see him because of the dogs that came in someone should have told me before then. And I paid $250 as soon as I got there which was required for them to do a general overview of my Chihuahua. He was bloated and will cry when you picked him up but was running around normally.
• SP

  Stacey Perkins

  Sep 30, 2026
  5.0
  The energy of the employees I spoke with throughout, they were very kind, caring, and attentive which calmed me. That's a bonus!!! The office is very prompt and efficient with their time. I am very very happy with my experience. They gave time for a little extra care to help me confirm that my dog was not having a life-threatening reaction to sedation. That was like GOLD for a pet parent who's clueless in that type of situation. I am extremely grateful! I spoke with three ladies at reception and they were all very kind and sweet. Two techs or assistants, I'm not sure, but they were also extraordinary. I'm blown away by their patience, empathy and kindness. It is the kindest veterinarian office I've ever experienced. Kind and caring staff. I'm used to the vca in Watertown so it is a major difference... to feel like the staff care and actually showed some empathy. Even just checking in was a much warmer experience. I dealt with robots who acted bothered when I ask any questions for far too long. I'm super impressed.
• RF

  Rebecca Forgione

  Sep 27, 2026
  3.0
  Don’t get me wrong, they are doing good things and helping animals and I’m grateful for them. BUT…be prepared to spend your WHOLE day there. Very very slow. They introduce about 25 drs on their web site but only had 1 dr in that day which is ridiculous. After 5 hours I finally got called in to see the dr. We talked and she said she was going to give him a couple of meds and then we could be discharged. Ok fine. An hour later we were still waiting in the little room for all of that. I went out to the lobby and told the people that I had to go because it was taking too long and asked her to just discharge me and send us on our way. She said she couldn’t just do that without the dr. I had to go back to the room and wait more. I felt like I was being held hostage and couldn’t leave. Eventually they let me leave the dog there and go home and take care of my kids at home (I wasn’t expecting to be at the vet for 6 hours). They called me to go pick him up and after I paid, I waited another half hour for them to bring him out. All in all, the whole experience was over a 7 hour thing and there was people still there that were there before me when I left.