Petco

Reviews

• NS

  Nathaniel Spinelli

  Jul 27, 2026
  1.0
  Bought two clown fish. They put them both in a small bag with each other. Both were dead before we could get them home. The worker seemed upset to help us, and is clearly untrained with salt water animals. I called back to let them know what had happened. No apology, just "okay" is the response I was met with.
• TW

  Tiny Warner

  Jul 15, 2026
  3.0
  Selection fine. Employees were not enthusiastic about their job
• DC

  David Christifer

  Jul 11, 2026
  5.0
  Daniel,one of the groomers who groomed my dog did and OUTSTANDING JOB.My dog was EXTREMELY MATTED and he took his time and patience with him.My dog's name is Bambam and he is so happy too.
• SD

  Syracuse Doors

  Jul 10, 2026
  5.0
  Ella can't get enough toys, 3 new squeaky balls.
• LM

  LJ Morales

  Jun 16, 2026
  3.0
  Edit: Petco has processed my return as of 06/16, so I am updating my review to 3 stars for the prompt attention to the matter. Thank you! Minus 2 stars for the associate's lack of sympathy for selling me dead/dying fish. Petco should not be selling sick/dead fish to customers without disclosing the condition of said fish during the initial inquiry. If the fish being requested (or any animal being purchased, for that matter) is not in optimal health at the time of purchase, Petco should not sell said animal(s) nor should they make the customer feel bad for not being satisfied with their purchase. -- Original Review: Bought two loaches yesterday and they didn’t even make the 15 minute drive before one was dead and the other was fighting for its life. I drove all the way back to return the fish (in the same bag they came in), and while the man tending the register took my receipt to “process the return” he told me to bring the dead fish back to aquatics and they’ll handle it. I walked to the back to let the associates know, and the lady who sold me the fish took the bag from me and made a face like I just ruined her day. Despite the circumstances, I thanked her and I apologized for the inconvenience, and she completely ignored me while she walked to the back. The man tending the register was doing something else, so I assumed he processed the return. Silly me for not sticking around to make sure he actually processed the return, because I checked my account and the return was in fact not processed. Each loach was $6.99, and while $11.98 might be pocket change to some people, I did not get what I purchased — therefore, I want my money back. Petco has always been my go-to for aquatics, but after this last experience, y’all have lost my business. Especially after making it seem like it was my fault I was sold sick/dead fish. If the owner reads these reviews, please check the cameras and see that I came back into the store around 3:15pm on Monday 6/15/26 with the bag in hand. I stopped at the register first, then made my way towards the back of the store where 3 associates were chatting amongst each other before asking if I needed assistance. I did not get the name of the reps who “helped” me. The man at the register took my receipt, but I have the record on my Vital Care Rewards account. Receipt ID is 174395. Please advise.

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