Banfield Pet Hospital

Reviews

• KA

  Kim Ann

  2 days ago
  5.0
  Our cat, Lightning, was the sweetest, gentlest animal on the planet and truly my son’s best friend. When it was time to let him go, our hearts were broken, but the team at Banfield made the process as peaceful as possible. They allowed us to hold him, love him, and stay by his side the entire time. Kelly Kremmelbien administered the medication with such compassion, and the whole experience was incredibly gentle and loving. We were so appreciative of their support. When I went back to pick up his ashes, I was deeply moved to see the beautiful box he was laid to rest in, complete with a place for his photo and a paw print impression—it meant the world to us. I highly recommend Banfield and veterinarian Kelly Kremmelbien for their kindness and care."
• DB

  David Burchetti

  Aug 3, 2026
  1.0
  "STAY AWAY! Disastrous service, medical negligence, and zero compassion. My daughter brought my dog here for severe vomiting. They charged $300 for bloodwork but sent us home with zero medication or diet plan because their 'system was down.' The system was magically fixed the next day to demand payment, but they completely ignored my dog’s health. We called EVERY SINGLE DAY for 15 days begging for the prescription, but they never followed up. To make matters worse, they put completely WRONG patient information on the medical documents. My daughter had to call back just to verify if the results even belonged to our dog! This is pure negligence, careless record-keeping, and a total failure of professional ethics. If you cannot respect human clients, you have no business caring for helpless animals."
• HK

  H K

  Aug 1, 2026
  1.0
  UPDATE: I finally spoke the manager today, and the experience was even worse. He acted completely checked out, waiting in dead silence on the phone as if mocking my situation. After a long pause, I literally had to ask, 'Well? What do you think about this?' Only then did he snap out of it and start making up excuses just like the rest of the staff, claiming they sent everything. If you actually sent everything, why did I have to call your clinic EVERY SINGLE DAY for 15 days?" I would like to give 0 star if I could. I have still not received the diet plan I have been waiting for over 10 days. During this time, I have called at least 5 times and each time I was given a different excuse: “The doctor is not here,” “The doctor is sick,” “They are not here today,” “Someone else will take care of it.” Despite more than 10 days passing, a simple nutrition plan has still not been prepared. After the blood tests, I personally went to the clinic to ask about the diet plan, and I was given a very careless response: “Just give chicken and rice.” Even though I clearly and repeatedly mentioned that my dog is allergic to chicken, this was completely ignored. Today I called again, it is now the 12th day. I am still being asked the same pointless questions and I feel like I am being constantly stalled. On the other hand, when it comes to payment, they have no problem calling you multiple times a day. Moreover, the blood test results were only sent after 10 days, and the patient information on the report was incorrect. Even my dog’s color was written wrong. I had to call and ask, “Are these really my dog’s results?” They said yes. Apparently, they think black and light brown are the same thing. Such careless and indifferent service is simply unacceptable. Our pets are members of our family, and their health should never be treated with such negligence. I hope one day you understand the responsibility and seriousness of the work you do.
• VF

  Veraliz F

  Jul 20, 2026
  5.0
  They have always took good care of my husky
• RG

  renee graves

  Jun 24, 2026
  5.0
  Dog checkup easy to get same day appt that worked for my schedule. My dog is 8 yrs old so we have the Active Care wellness plan so office visits and necessary vacancies are covered

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