Petco

Reviews

• KW

  Kevin Whitman

  6 days ago
  1.0
  BEWARE: Incompetent/lazy grooming staff (namely Jazmine G.) I find myself having to write this review from my veterinarian’s office (which I’ve had to waste a same-day trip to), just to warn others not to waste their valuable time and money with this location’s grooming department. Today we arrived for a scheduled grooming appointment for our Goldendoodle, having already pre-disclosed during booking/check-in that he had some inevitably doodle-matting and specifically selected Petco’s additional Goldendoodle de-matting service. Despite this, groomer Jazmine G. immediately refused service upon check-in, citing the same matting that had been disclosed in advance and for which Petco advertises specialized services. Our dog had only a few manageable mats on his chest and back, is accustomed to grooming, has no behavioral issues, and has never required sedation for grooming. We sought an immediate veterinary opinion (within minutes of the appointment) after being told veterinary involvement was necessary, and our veterinarian confirmed there was absolutely no medical indication for a sedated groom and expressed utter confusion as to why any competent groomer would refuse to proceed with normal grooming. All mats could be separated from skin with more than 2-3” of fur vs skin. If Petco markets de-matting services, accepts appointments for matted dogs, and charges additional fees for those services, customers should reasonably expect those services to actually be provided. Allowing consumers to schedule appointments for matted pets only to turn them away upon arrival for the very condition disclosed at booking is frustrating, inconvenient, and misleading. Unfortunately, this is not our first negative experience with this location. Pet owners—particularly those with breeds such as Goldendoodles that are naturally prone to matting—should exercise caution before relying on this salon. Consider confirming in advance whether your groomer is genuinely willing and trained to handle de-matting, otherwise you may find yourself wasting a trip and scrambling for alternatives.
• SA

  Sotiris Aravantinos

  Jun 28, 2026
  5.0
  Excellent customer service. Thank you so much. Above and beyond.
• KH

  Kerry Hanley

  Jun 14, 2026
  4.0
  Pretty good pet store, but they never have enough people working in the fish department.
• BC

  Betty Clawson

  Jun 9, 2026
  5.0
  Every person I spoke with was very helpful and professional.
• AW

  Adam Wehrlin

  May 26, 2026
  5.0
  After using the traveling vet, I scheduled my dog’s rabies shot here instead. It was quick and easy. They were with me fast and treated my dog very kindly. I’ll be returning here from now on.

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