Vetco Total Care

Reviews

• XD

  Xavier Dupervil

  today
  1.0
  I would not recommend Total Care based on my experience. I had to wait approximately three hours for an ultrasound, which was extremely frustrating and inconvenient. I understand that the veterinarian travels between locations, and I can appreciate that scheduling may be challenging. However, when the vet tech mentioned that this doctor has delays like this all the time, I was disappointed that the clinic has not made better arrangements to prevent this from happening repeatedly. If this is an ongoing issue, I would expect the clinic to consider using another veterinarian or making adjustments to the schedule so that clients and their pets are not left waiting for hours. I understand that unexpected delays can happen, but a three-hour wait should not be treated as normal. Overall, my experience was disappointing, and I believe better scheduling and communication are needed. Based on this experience, I would hesitate to return and cannot recommend Total Care.
• RR

  Rubi Camones Rodríguez

  Sep 19, 2026
  5.0
  Nia from the front desk was such a wonderful person and helped us out really quick and smoothly, Diana was also such a wonderful help to took care of out dog in such a a great way
• JR

  J “Jentrification” R

  Sep 9, 2026
  1.0
  Could not even get to the vet appointment. Amount of harassing calls & non stop text messages was just way too much. Seriously? Isn't life hard enough?? You don't need to verify an appointment 5+ times. People are trying to survive. Give me a damn break. Drove me insane. Very unprofessional. Going to call Petco main line. I am seriously at a loss with the harassing amount of calls.
• ET

  Elif Tunca

  Aug 13, 2026
  1.0
  My experience with Petco has been absolutely horrible and extremely disappointing. Avenue Y location!!!!!!!!! Petco canceled our veterinary appointment twice. The first time they canceled, we called and spoke with them, and they told us we could simply make a new appointment. We did exactly that, and we even confirmed the second appointment. Despite that, they canceled the second appointment as well. When I called them again, the staff told me that the reason was because it was our first appointment and we would not be paying an examination fee. They told us that if we really wanted, we could go to Vetco Mobile Care instead. The people I spoke with on the phone were also incredibly rude, disrespectful, and unprofessional. When it comes to an animal’s health, you expect a veterinary service to genuinely care about the animal and provide reliable care. Unfortunately, my experience made me feel like the money they can collect is more important to them than the animal’s health. Please do not trust this place with your pet’s health without thinking twice. Canceling our appointment twice, even after we confirmed it, and then treating us so disrespectfully over the phone is completely unacceptable. This has been one of the worst and most disgusting experiences I have ever had with a veterinary service. I would absolutely not recommend Petco based on my experience.
• AM

  Anony Moose

  Jul 2, 2026
  1.0
  This is a pretend boutique shop. They offer pretend services that do not benefit your pet and maximize profit over care at any moment. Examples? They strongly push simpáriica for my 6 dogs, but fail to offer the info that it can trigger lifelong seizures. They'll charge for unnecessary X-rays to declare a disease cured when in reality it's a chronic lifelong disease. They mix up who they give vaccines to. They yelled at me for asking the vet questions and told me to stop taking. They even kidnapped my dogs so that I can pay for a rabies shot that he received 5 days prior but I couldn't prove it in seconds because it was done by my mother, so they started threatening to call the police on me. Maniacs. Most importantly? They discussed my pets death outside of work with a second clinic in violation of my privacy rights, embarrassed me, spread lies and then denied it blatantly. They'll charge you 800 for something that cost 20$. Diana seems nice but she gossips about everyone and anyone and should be fired asap and so should that pretend manager. By all means go here if you're the loopy majority or you can break the cycle of spending in a shop that sells sick and tortured animals and their skins (rawhide).

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