Petco

Reviews

• AA

  Antoinette

  1 day ago
  1.0
  The vet could barely answer questions related to my pets health, claimed my pet had muscle wasting a judgement made by weightloss and without any tests or evidence. When i called on the phone to inquire about services the quoted price of $200 was incorrect and services were $450.00 for an exam and testing, which was not made clear prior to the appointment, making me pay over $450.00 on the spot infront of management. Prior to payment the vet informed me they acceot payment plans, and when I tried to check out they didnt have an updated POS payment system, to type in the card for klarna, and so it made checking out difficult because staff continually lied and the woman at the cash register had no knowledge along with management on how to process virtual payment cards, and had to use google for solutions, Also the lift to go to the store broke down and i couldnt get back onto the street and almost missed my cab ride home as a disabled person. OVERALL SERVICE WAS HORRIBLE.
• JT

  Justin Thompson

  Oct 2, 2026
  5.0
  I enjoy going to this Petco. Kayla is great. Dillon is great.
• AQ

  Alexandra Quinteros

  Sep 26, 2026
  5.0
  The staff is so helpful and professional. They have helped me time and time again select my dog’s frozen and dry raw food. I come from Staten Island because their service is so awesome, they have food in stock and the place is so clean!
• TP

  Tennille Patterson

  Sep 15, 2026
  1.0
  Drove 40min for the self service wash for my dog. I checked website and said grooming closes 8pm store closes 9pm. I arrived 7:20 and waited 15min for someone to help me because they are short staffed. Then told self wash ends at 6pm then by manager ends at 7pm. No signs nothing on website. The dog wash area open and no signage I could’ve just started washing my dog and finished before anyone even noticed because no one helped me so long. The manager attitude was just oh well, looked up the website to tell me what I just told him. What’s the advantage of self wash if it closes BEFORE grooming?! Just all around horrible experience.
• QT

  Quanaa Thompson

  Sep 11, 2026
  1.0
  I am extremely disappointed and frustrated with the veterinary care and scheduling at this Petco location. This has not been a one-time inconvenience it has happened repeatedly, and it has directly affected my dog’s ability to receive the care he needs. I originally brought my dog here twice because I knew something was wrong with his eyes. During the first visit, I explained my concerns and even provided the urgent care paperwork I had. I was told that nothing was wrong with my dog and we were sent home. I trusted that opinion at the time, but I knew something still wasn’t right, so I brought him back again. During the second visit, I was finally told that my dog has dry eye and was prescribed an ointment for his eyes. The ointment itself is extremely expensive for such a small tube, but I was willing to pay for it because my dog needed it. When he eventually ran out of the ointment, I called to schedule an appointment so that he could be examined and receive another prescription. I was then told that my appointment had to be canceled because the location was going to be short-staffed. I was told I would have to wait another month to be seen. I waited and did everything I could in the meantime to keep my dog comfortable. I kept his eyes clean with sterile water and used gentle lubricating eye drops because I knew he needed some type of relief. I eventually made another appointment, and that appointment was also canceled because of low staffing. At that point, I honestly gave up for a while because I felt like there was no point in making an appointment if it was just going to be canceled. I recently decided to try again because this is the closest veterinary location to me. I made an appointment a month in advance. Today, I received another phone call telling me that my appointment had to be canceled because the location would be closed that Saturday. I asked if there was anything else available sooner so that my dog could be seen, and I was told that every other appointment available was AFTER my already scheduled appointment. At this point, I am beyond disappointed. Every time I make an appointment, something happens and I am told it has to be canceled first because of low staffing, then again because of low staffing, and now because the location will be closed. Each time, I am given an apology for the inconvenience, but an apology does not solve the problem when my dog needs medical attention and I am repeatedly being forced to wait another month or longer. What makes this even more upsetting is that I feel like my concerns were not taken seriously from the beginning. I brought my dog in because I knew something was wrong, and eventually he was diagnosed with dry eye. I can’t help but wonder if things could have been addressed sooner if my concerns had been taken seriously during that first visit. I understand that staffing issues happen, and I understand that things can come up unexpectedly. However, when this happens repeatedly, the customer and, more importantly, the animal are the ones affected. My dog should not have to wait months for an appointment simply because this location cannot consistently provide the staffing necessary to honor appointments. I am angry, disappointed, and honestly exhausted from having to keep fighting to get my dog seen. I should not have to make an appointment a month in advance just to have it canceled again. If this location cannot reliably provide veterinary appointments, customers should be given a realistic alternative instead of being repeatedly rescheduled months out. I sincerely hope Petco takes this seriously because this is not just about an appointment it is about an animal who is uncomfortable and needs ongoing medical care.

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