Heart of Chelsea Veterinary Group - Prospect Heights

Reviews

• LS

  LAVNTG Style

  Aug 11, 2026
  5.0
  Great experience and staff, Skylar was awesome, me & Butter will be back for sure! Thank you!
• TK

  Tori Klevan

  Aug 5, 2026
  5.0
  I have only had one visit so far, but it could not have been a better experience. Everyone we worked with was incredibly friendly, thoughtful, conscientious, and thorough in providing information to help us make a decision regarding our dog's care. So glad we chose this vet!
• LL

  Lili

  Jun 26, 2026
  5.0
  Dr. Andrew Torcia is truly one of the most caring and compassionate veterinarians you could ever ask for. When I first got my cat, I spent so much time researching the best veterinarians in New York City, and that’s how I found Heart of Chelsea. From my very first visit, I knew I had found the right place. The clinic is always calm, spotless, and welcoming, and every single staff member is kind, patient, and genuinely cares about both the animals and their owners. What means the most to me is that my cat is never scared when she goes—she’s relaxed and comfortable, which says so much about the environment they’ve created. I truly love this practice and can’t imagine trusting my cat with anyone else. Thank you, Dr. Torcia and the entire team, for the incredible care, kindness, and peace of mind you give to your patients and their families.
• EM

  Erik Mate

  May 29, 2026
  5.0
  The staff here is really great. Dr Torchia is super thorough and practical at the same time. There’s never a long wait and the office is very nice. Highly recommended
• AL

  Alexander Lo

  May 21, 2026
  1.0
  Absolutely terrible experience here. First of all, loved the experience with Doctor Andrew Torchia. Amazing and patient doctor. But the practice itself is absolute garbage- this office claims to have sent out my dog's blood sample, lab "lost" it, lied to me about having it, and now kind of shrugs it off like oops my bad? Tries to give me some suggestions on how to move forward with my paperwork for my dog. How about no, give me a solution to the storm of problems that you people have created, not suggestions. Do I need to explain the difference? 0 accountability so far. Corporate playing hot potato with who is responsible too, which is ridiculous. Why is the only person who can do anything about this an assistant manager? Like does she not have a boss to report to who can actually deal with this situation? Absolutely feels like they give 0 fs about accountability. And they have the gall to market that they have a special team to deal with international travel? I feel bad for whoever employs them for international travel requests if this is their standard of treatement. What a joke- I will be exploring legal options for negligence.