Heart of Brooklyn Veterinary Hospital - Flatbush

Reviews

• JL

  Jovi Lombardo

  4 days ago
  5.0
  My dog gets the royalty treatment here, everyone is so nice and willing to answer any question you have. We always have a good experience here!
• FE

  Frank M., Esq

  Apr 27, 2026
  4.0
  Nice place. It's clean and quiet. They do try to upsell you on a ton of expensive procedures. And they didn't seem to care I was on my dog's last pill. I didn't feel any compassion, just very expensive line items. And they'll charge you 2x ($83.00 vs $40) what the same pills cost on Chewy and they make sure it's the life saving pills so you're in a bind and you have to go see them (of course...$$) or they'll deny the prescription. I'm not saying don't go there, I'm pointing out the issues I've just faced.
• XX

  XiggyOfficial

  Apr 16, 2026
  5.0
  Best Service ever Rayanna Is The Sweetest And All Of The Doctors make you feel Welcomed Love This Location
• IT

  Isabela Torres

  Apr 10, 2026
  4.0
  I’ve been going here since 2020 and used to recommend to everyone, but in the past year or so I’ve begun to lose confidence and today really sealed that feeling. I’ve always had positive interactions with techs/nurses/receptionists and today was no different. But the interaction with the vet today was odd - he threw out multiple different evaluations (she’s a 4 out of 6, a 6 out of 10) and I had to ask what those meant, which is fine no big deal. But one of those scales had to do with her teeth and he casually mentioned she might need to undergo anesthesia and a deep cleaning, but when I tried to get more information (risks, how severe is the tartar, what is the deciding factor for her needing this, cost) I couldn’t get any clear answers. They said we’d know more after her blood test, but couldn’t/wouldn’t tell me what insight the blood test would offer to that process. They also said they could get me an estimate for the cleaning but that probably the real cost would be very different from the estimate and there’s no way to know until they do the procedure. Left the building super confused on what next steps need to occur, a passing mention to a medication that was not followed up on, and the sense that I probably need to find a new vet. 4 stars mostly for the other staff who were wonderful.
• GG

  Gael

  Mar 26, 2026
  1.0
  Looking for a fear free vet? Don't go here. Fear-free standards and needs are no joke. Prior to an appointment yesterday, we had several positive experiences and spent hundreds of dollars and hours at this clinic, with a planned-ahead protocol, calm staff, and clear respectful communication. Yesterday, we saw a tech and vet that were new to both us and our dog, who is a high medical and behavioral needs rescue that has been harmed physically by a vet in his past. They did not review *or* follow any of the protocol we had developed in the past that is in documentation I have personally watched be submitted. They were dismissive of my concerns and advocacy to follow the plan, and yell and swore at my dog when he had a fear reaction to being approached abruptly. The vet also clearly did not know what he was talking about, and gave incorrect information on an important medication my dog takes (I have written proof of this information in email from the clinic from another vet.) Me, my family and our dog left this clinic silently and in tears. This entire situation likely worsened this young (one year old!!) dog's fear of the vet, and every single moment was handled entirely unprofessionally. They expected more than one year of health info for a one year old dog (??), and harped on about behaviorists and training despite him already having been evaluated by a behaviorist, working with a full spectrum trainer, and planning to attend a training intensive at physical maturity. They wouldn't listen to anything we said and were incredibly dismissive and shaming. I myself survived a dog bite at a very young age and I know it can be difficult to see a fearful dog or manage care for one (despite this dog having NO bite history or positive bite risk evaluation!). I have great respect for every single vet and tech staff we have seen across many clinics who have been amazing, and yet all that progress can be ruined by two ignorant and dismissive staff members who refused to do their jobs yesterday and have changed the course of our dog's care permanently. If you don't want to care for a dog, kindly leave the room and ask someone who can actually do their job to step in. I don't understand why such a horrible experience was allowed to occur.

Frequently Asked Questions About Heart of Brooklyn Veterinary Hospital - Flatbush