Bond Vet - Williamsburg

Reviews

• EG

  Ezra Gregg

  Jun 11, 2026
  5.0
  Extremely friendly and helpful staff. Dr. Chamberlain was really patitent and made sure all of my questions were answered. This is my first time having pets, so it was really refreshing to have a calm voice while I learn everything!
• KK

  Kayla

  Jun 11, 2026
  1.0
  Would never come here again. Make you wait 30-40 min when you arrive on time but if you arrive a few minutes late they penalize you $ and won’t take you.
• LD

  Llewellyn Dittmar

  Jun 4, 2026
  5.0
  Bond vet Williamsburg took amazing care of my dog! They were extremely patient with him and communicative of plan and costs. We had Dr. Mai and Michaela at the appointment.
• BA

  Brooke Ackerman

  Jun 3, 2026
  5.0
  Dr. Chamberlain took great care of my new puppy for her first visit. The office is so clean and efficient. Everyone is kind, plus they follow up on any of your questions so quickly via email.
• CC

  Cristina

  May 13, 2026
  1.0
  I am deeply devastated and traumatized by my experience with Bond Vet regarding my dog, Knuckles. What happened to me and my family felt manipulative, dismissive, and completely lacking in compassion during one of the worst moments of our lives. Knuckles was not just a pet — he is my partner’s service animal and part of a therapist-supported treatment plan. He provides emotional and medical support that is incredibly important to our household. When he became seriously ill, I made it clear that I wanted to save him and that I was willing to pay $3,000 toward his treatment immediately. Instead of working with me or helping me explore options, I was told that amount would not be enough and was discouraged from trying to transfer him to another veterinary hospital because I was told that nowhere else would accept that amount either. I felt trapped, emotionally overwhelmed, and pressured into surrendering my dog in order for him to survive. What makes this even more upsetting is that the moment I realized the surrender paperwork would permanently take my dog away from me, I immediately tried to reverse it. I repeatedly stated that I did NOT want to surrender Knuckles and that I was willing to pay whatever costs were necessary to continue his treatment and keep him with our family. My partner also wanted to step in financially and take responsibility for the bills. Despite this, I was not given a meaningful opportunity to reverse the surrender even though my request was made immediately after signing under emotional distress. I was also deeply disturbed by an inappropriate comment made by Dr. Mai. During this process, she suggested that because I have children, I may not be able to afford my dog’s treatment and that my kids might “need the money more.” I found this comment extremely unprofessional, judgmental, and hurtful. My financial situation and my role as a parent should never have been used to make assumptions about my ability or willingness to care for my dog. I came there trying to save a member of my family, and instead I felt judged and dismissed. After everything happened, I began reaching out to Bond Vet leadership for answers and accountability. I filed a formal complaint because the entire situation felt deeply wrong to me from the beginning. I have been emailing Jacqueline Simonian Regional Medical Director at Bond Vet who was supposed to call me directly regarding my complaint, but that call never happened. Now my emails are not even being responded to, which has only added to my frustration and emotional distress. I genuinely believe my concerns were not taken seriously, and I have suspicions that someone involved may have wanted to keep my dog for themselves. Whether or not that is true, the lack of transparency, communication, compassion, and willingness to work with me financially has completely destroyed my trust in Bond Vet and with that I have reason to question the motives and conduct of the staff involved. No family should ever feel pressured into surrendering their beloved dog while actively trying to pay for treatment and begging for another chance to keep their pet. Bond Vet failed to show transparency, compassion, professionalism, and respect during one of the most vulnerable moments of my life, and I believe other pet owners deserve to know exactly how this situation was handled.

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