Brand Certified
Banfield Pet Hospital
3.9(286 reviews)
Certified by Banfield Pet Hospital • Jul 05, 2026
Business Details
5110 Mae Anne Ave, Reno, NV
89523, United States
Certified by Banfield Pet Hospital • Jul 05, 2026
(775) 746-0672
Certified by Banfield Pet Hospital • Jul 05, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Jul 05, 2026
About
Certified by Banfield Pet Hospital • Jul 05, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Reno West provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Jul 05, 2026
Hours
Certified by Banfield Pet Hospital • Jul 05, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 6:00 PM
Sunday8:00 AM - 5:00 PM
Products & Services
1 list · 15 items
Reviews
3.9
286 reviews
5 stars
169
4 stars
37
3 stars
10
2 stars
12
1 star
58
- BKBrianna KavnerJul 3, 20262.0DO NOT BRING YOUR PET TO ANY OF THESE CLINICS!
- JWJames WingJul 2, 20261.0They made me wait 4 hours on hold to make an appointment
- POPatricialee OgletreeJun 18, 20265.0I will most definitely bring ROSCOE back. Very well taken care of and made us both feel comfortable and satisfied with the exam. Highly recommended. Thank you so very much.
- TSThomas SmithMay 30, 20265.0Helped me with my dog!
- DBDiana BradburyMay 17, 20262.0I've been a Banfield customer for about 10 years, but most of that was in Los Angeles. When I moved back home to Reno I was glad to be able to continue with the same system. Unfortunately the Reno Banfield leaves much to be desired. Every interaction I have had with staff has been great but it seems the corporate side has created scarcity, systems and rules that do not work in our favor. For my dog to see the vet I must leave him for many hours, usually dropping him off at 8 or so in the morning and not picking him up until afternoon. I miss the days of dropping my dog off for a few hours and having a one-on-one with the Dr afterwards but that doesn't seem to be how they do things. Most animals do not enjoy being at the vet for hours and hours, I did not have this problem with the office in Los Angeles. I was also passed over for dental cleaning even though it is included in my subscription. When I called to ask they couldn't give me any answers as to why I was never contacted but instead put on the bottom of the list. The person I talked to seemed confused as to why it happened as well. It seems if I am paying for a yearly dental exam then the office should have the capability to do the dental exams and not have an 8+ week wait, and then not get called at all. Also I am now receiving texts and alerts saying my dog is due for his exam when he just had one. The quality is going down and it seems the folks that work there don't have much control over the automated stuff. I have looked into other vets and will not be renewing my Banfield subscription next year.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the hours of operation for Banfield Pet Hospital in Reno West?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 7:00 PM, and on Sunday from 8:00 AM to 5:00 PM. The hospital is closed on certain holidays like November 26 and 27, December 24, 25, 31, and January 1.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice. They can refer you to emergency hospitals or specialty providers as needed. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online or through an app at Banfield Pet Hospital?
Yes, you can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers preventive care such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition and dental consultations. It automatically renews annually and is not pet insurance but offers discounts on treatments.
How can I pay for an Optimum Wellness Plan at Banfield Pet Hospital?
You can pay monthly through automatic withdrawals from your bank or credit card, or pay the full amount upfront when enrolling.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and wait for a call, and virtual visits for Optimum Wellness Plan clients.
Which nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby, you can visit PetSmart for pet supplies and grooming, European Wax Center for beauty treatments, and Stretch Zone for wellness and stretching services.
Is PetSmart located near Banfield Pet Hospital useful for pet owners?
Yes, PetSmart near Banfield offers pet grooming and a pet store, making it convenient to take care of your pet's grooming and supplies in one trip.
What wellness and fitness centers are near Banfield Pet Hospital that a pet owner might like?
Nearby wellness and fitness centers include Stretch Zone for wellness treatments, F45 Training and iLoveKickboxing for fitness, perfect for pet owners looking to stay active.
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