Banfield Pet Hospital

Reviews

• IB

  Ivy Luv Bug

  2 days ago
  5.0
  Dr.Bohn and the rest of the team took great care of my pup! I originally did a drop off appointment, but that was not gonna slide with Brielle. Instead of stressing her out more, we rescheduled an in room visit only two days out. All of the staff were very understanding and caring with my 70 lbs stress case. The cost was not bad at all, and the free first visit coupon was definitely a help!
• ML

  Marcia Lowe

  Oct 14, 2026
  5.0
  Everyone should take advantage of one of the Care Plans. They are a huge savings and advantageous to our fur babies.
• AS

  Alayna Stephens

  Oct 11, 2026
  3.0
  I can’t say much about the care, they fit my cats x ray in unexpectedly when his labs came back concerning but it took 8 hours of me waiting in the parking lot and 1.5 hour drive to and from so I just have to take him elsewhere. Front staff was very nice and professional.
• AG

  Andreina Garcia

  Sep 26, 2026
  1.0
  I feel like I need to share my experience so other pet owners can make informed decisions about where they take their animals. I recently had an extremely upsetting experience involving Dr. Angela Vranken. My children accidentally let our dog out the front door while Angela was walking by with another dog. Her dog was growling at my dog. My dog approached because he appeared to want to say hello to her dog. According to what I personally witnessed, Angela kicked my dog in the face and body because she felt threatened. What is especially upsetting to me is that my dog did not growl or bark at her or her dog. After being kicked, my dog cried. As a veterinarian who works with animals and animal behavior, I expected the situation to be handled differently. My children witnessed the entire incident, which made it even more disturbing for me as a parent. Afterward, Angela also made a comment to me about carrying a gun while I was there with my children. Given everything that had just happened, I found that comment extremely inappropriate and concerning. I understand that veterinarians work with animals every day and that situations involving unfamiliar dogs can sometimes be unpredictable. However, I believe there is a basic expectation that animals should be treated with care and that situations involving animals should be handled professionally and appropriately. I am sharing my experience because I don’t want another pet owner to be caught off guard by an experience like mine. Please do your own research, ask questions, and make whatever decision you feel is right for you and your pets. I have also contacted VCA about what happened because I believe this incident deserves to be taken seriously.
• JJ

  Jessica

  Sep 12, 2026
  1.0
  This place is a scam, DO NOT BRING YOUR PETS HERE. Strike 1: They actively acknowledge that their online scheduling system just doesn't work, so anything you submit online just goes into a void. Strike 2: After learning that the online system doesn't work and trying to make an appointment over the phone, on two different occasions the receptionists told us they'd "written it down" and then failed to actually input an appointment on the schedule, so it took TWO MONTHS from the initial trying to get an appointment to actually getting one. Strike 3: After we get the appointment and get our cat treated, we scheduled a follow up. They sent us a voicemail asking us to confirm the follow up appointment, then would not answer the phone when we called back to confirm. Strike 4: After dropping her off for the follow up appointment, we get a call saying they did an ultrasound on our cat, a procedure they did not inform us about ahead of time and that we did not authorize. At least they had to good graces to not charge us when we called them out on it, but then they tried to frame it as us not loving our cat enough because "some people would do anything for their pet." Just to be clear, we *are* those people. It's not the fact that the procedure was done that made us upset. It was the fact that they did not even inform us or ask us first, and really just making it look like they are just trying to surreptitiously upcharge with no transparency. DO. NOT. COME. HERE.

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