Banfield Pet Hospital

Reviews

• MA

  M Ash

  Sep 30, 2026
  2.0
  Having been with Banfield for over 10 years I have seen the unfortunate toll capitalism has taken on the care they offer. Originally I the level of care my pets needed was pretty basic and Banfield provided that just fine and at a decent value with the plans. Unfortunately their business practices have changed dramatically since then. The front desk staff at this specific location was always phenomenal with me, I wish I could rate them separately. Unfortunately its very obvious the providers are being pushed to see as many patients as possible in as little time as possible which leads to a lot of whatever the most obvious diagnosis is must be the answer instead of actually assessing individual patients. Its also very obvious Mars is forcing these offices to run on bare bones staffing to maximize shareholder profits. Multiple times I've picked up my dog in unacceptable conditions without being told anything was abnormal. This specific location cut the quick on my dogs toes and didn't say anything so she was in pain and I had no idea why until it started bleeding again. Other locations have put her in a carrier so I wouldnt see she her back end was covered in feces until I got her home. One time they found a cracked tooth on a dental exam but didnt tell me until a year later when a different doctor shamed me for not taking care of it already. The first visit at another vet they went over multiple treatment options for my dog's chronic conditions that Banfield had never presented and basically just shrugged and said well she's old so we dont know what you expect. Also just as an aside they seem to be even less thorough with cats than they are with dogs.
• MM

  Mari

  Jul 24, 2026
  1.0
  If you care for your pet do not bring them here. They suggested I put my dog down had xrays done etc. blaming it on his age. Well guess what my new vet realized my dog has a damn acl tear for months. Which was the reason of him slowing down.
• KW

  Kerstin Warncke

  Jul 3, 2026
  1.0
  EDIT or UPDATE: It is even worse than I described. During my dog's initial examination—which took place without me present; he was taken away with the words "we'll just weigh him" and then simply examined—he was so traumatized that he now reacts with panic to veterinarians, urinates on himself, and tries to bite! He has never done anything like that in 10 years! If he doesn't get over this panic, any future examination will have to be done under anesthesia! Aside from the cost, that isn't good for his health! I am absolutely appalled and am seriously considering seeking legal counsel! I can only say this again and again: If you love your animals, give this veterinary clinic a wide berth! And to the Banfield team: I certainly won't waste my time sending you emails! If you want to know something, you are welcome to contact me here via Google! Bad – worse – Banfield? If I could, I’d give zero stars or even less! This is the second time this chain has performed so poorly! The staff are only interested in revenue, even at the animal's expense! This location interrupted a dog's ongoing course of antibiotics for a week because no vet was available; then, at the appointment, they prioritized a vaccination over the animal's actual treatment—and tried to administer it against our wishes, despite severe jaw inflammation! Unfortunately, I wasted my time giving them a second chance after we moved. I will never entrust an animal to their care again—not even in an emergency or as a last resort!
• MP

  Michele Padron

  Jun 27, 2026
  5.0
  Took my cat here for the first time and he did great. He was not stressed at all and was able to get all his tests done. He’s my world so if he’s happy, I’m happy! Staff are all nice and the vet takes time to talk with you and answer all your questions. I signed both my cat and dog on wellness plans and feel good about the service and price. We travel over the road as truck drivers so having access to vets is important and Banfield makes it convenient.
• AT

  Amy Thornton

  Jun 17, 2026
  5.0
  Took my daughter there for her cat. They were so nice and explained everything and answered questions. What we thought was the end for her poor car ended up with meds. Awesome staff!!

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