Banfield Pet Hospital

Reviews

• AM

  Alisa Miller

  Aug 14, 2026
  1.0
  I have been a loyal Banfield customer for years, trusting this company completely with my pet's care. However, severe medical negligence occurred at this facility when a vet left an anesthesia machine valve closed during a routine procedure. This caused both of my cat’s lungs to rupture, requiring an emergency trauma transfer to an ICU to save his life. Furthermore, local clinic management engaged in severe misconduct. The exact day I submitted formal, written demands regarding their mistake, management manually blocked my cell phone number and altered the clinic's phone system server to put me into a fake 'closed' loop so I couldn't reach them. Because of his injuries, my cat has now had to be taken back to the emergency room for severe upper airway noise and swallowing changes, and has been officially referred to an Internal Medicine specialist. Despite these ongoing medical complications, Banfield corporate tried to trick me into signing a deceptive $0.00 NDA settlement agreement, which they were forced to officially void after I rejected their underhanded terms. I am currently finalizing a full evidence packet to submit to the Nevada State Board and the Nevada Attorney General’s Consumer Protection Division. A routine procedure here resulted in severe physical trauma and a corporate-level cover-up. Protect your pet and look elsewhere for safe veterinary care and honest administration.
• ZM

  Zulemma Monjaras

  Aug 5, 2026
  5.0
  Answered my questions without hesitation or judgment. Gave me detailed information of the care Rufus received and what more he needed. Offered resolution to issues Rufus had.
• VK

  Viraj Khatri

  Jul 29, 2026
  1.0
  Use to be 5 stars Go to the Banfield on Deer Springs instead. This place will cancel your appointments, and they don't care about animals here. They will give you an angry face because they hate their job
• AS

  Ashley Scorpio

  Jun 23, 2026
  1.0
  If you care about your pet’s wellbeing, do not under any circumstances come to this pet hospital. The word count limit isn’t high enough to outline all the ways in which they have completely failed, overlooked serious conditions, and are completely unprofessional. Needless to say, I am canceling 2 optimum wellness plans after having one of them for over a decade.
• EB

  Emily B

  Apr 9, 2026
  1.0
  My cat’s health is extremely important to me, which is why my experience with Banfield has been so disappointing. The communication from this hospital has been disheartening from the start. There seems to be a strong focus on discussing the cost of services, but very little effort put into actually guiding pet owners through serious medical situations. My cat was diagnosed with lymphoma, yet no one has clearly explained whether it is large cell or small cell—information that is critical for understanding prognosis and treatment options. I’ve repeatedly had to follow up just to get basic updates, and even then, I’ve been given the runaround. There has been no initiative to proactively share results or walk me through next steps. As a pet owner facing something this serious, I’m left feeling confused, unsupported, and overwhelmed. I don’t know how much time I have left with my cat, and all I want is to make her as comfortable as possible. Instead of guidance and compassion, I’ve been met with inconsiderate and frustrating communication. Overall, this experience has been incredibly disappointing.

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