Petco

Reviews

• RT

  Ryan Toce

  4 days ago
  5.0
  Very friendly, and they have everything there that you would need for your favorite monster. 👍🐾🦴 Woof.
• RJ

  Ria Jimenez

  Oct 1, 2026
  5.0
  From the time I walked in great experience!! The cashier that helped me she’s great! I forgot her name but she was great!! It’s my first time here and enjoyed it! This is better than the bigger locations! Thank you ! I’ll be back soon.You cashier Kathy is awesome ! Very friendly and helpful!
• MR

  Miriam Rios

  Sep 30, 2026
  5.0
  I found what I was looking for, I also had to return it bc it didn't fit my dog but customer service was very good, I didn't gave any issue for it!
• LD

  linjaman denham

  Sep 28, 2026
  1.0
  Came in to pick up a pet fountain gave my last name the front tell me there was nothing for me without asking what I was there to pick up without asking my order number. She then tells me that I might be at the wrong store I asked if this is 631 Mark Street she says no I leave the store put in the GPS just to make sure and it brings me right back to where I was at as I'm walking back into the store she's shaking her head and I asked why did you tell me that I was at the wrong store she says I didn't know that this is 631 Marks st I just show up. After requesting the manager she opens the cabinet ask me what my order was verifies my order number and less than 2 minutes identified my package... Why I needed a manager to do that is a huge question. The attitude given for being uninformed about where you work is preposterous.
• MA

  Meaghan Anderson

  Sep 12, 2026
  1.0
  I made appointments with Vetco for three of my dogs at 9:05, 9:10, and 9:15. More than an hour later, we were still sitting there for appointments that were supposed to be very brief. During one of my dog’s blood draws, the staff had difficulty obtaining blood and told us they had to “get more needles.” When my 8-year-old dog was brought back to us, he immediately hid underneath my husband’s legs. He has never behaved that way after veterinary care before. I also found visible irritation/bruising at the blood-draw site afterward. We had already paid for the services we came in for, including vaccinations. We also purchased approximately three years’ worth of medication for our three dogs, bringing what we spent to nearly $2,000. Despite that, one of our dogs did not receive the vaccination we had already paid for, and we are now being required to return in two weeks to complete it. The reason given was that my husband mentioned that this dog had eaten grass and vomited it. My husband was actually asking whether the veterinarian had any suggestions for getting him to stop eating grass. Dr. Brendan MacFadgen told us that because he believed something could be medically wrong with the dog, he would not vaccinate him. I understand that a veterinarian can appropriately postpone vaccination when an animal is actually ill. My concern is how quickly that conclusion was reached from a conversation about eating grass and vomiting, along with the communication surrounding the decision. It now requires us to make another trip in two weeks for a vaccination we had already come in and paid to receive. I was already concerned about the way the blood draw had been handled. When I tried to clarify the vaccination decision and discuss what had happened with my other dog, the interaction became increasingly unproductive and defensive rather than focused on explaining the care that had been provided. I cannot speak to anyone’s intentions, but from my perspective, once we expressed concerns about the difficult blood draw, communication deteriorated instead of our concerns being addressed. Between waiting more than an hour despite having scheduled appointments, the difficult blood draw requiring multiple needles, my dog returning visibly distressed, the refusal to provide a vaccination we had already paid for, being required to return again in two weeks, and the way our concerns were handled afterward, I will not return to this location. We spent nearly $2,000 caring for our three dogs through this visit and associated medications. At that level of expense, I expected significantly better communication, transparency, and handling of our animals. I will be requesting the complete veterinary records from this visit and intend to submit a formal complaint so the circumstances can be independently reviewed. Veterinarian: Dr. Brendan MacFadgen

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