Banfield Pet Hospital

Reviews

• DS

  David Zimmerman Sr

  Jun 25, 2026
  5.0
  Great place to bring your pet
• MR

  marcos rabino

  Jun 8, 2026
  1.0
  I’ve been paying for insurance for years, and they always provided medication and everything necessary. Today my dog ​​is in bad shape; they say they ran tests and told me to take him to the emergency vet—yet according to them, nothing was wrong. My dog ​​arrived urinating blood—what tests did they actually run? Why didn't they give him any medicine? Why are you telling me to take him somewhere else?
• AT

  Ash TheScoop

  Apr 20, 2026
  1.0
  CREEPS! STAY AWAY! I took my cat in to see Dr. Newby for a possible UTI and they tested her for everything but what I came in for. They offered expensive treatments with no real diagnosis. They used a bait and switch tactic to force me into one of their Wellness plans. Also, if you get a Wellness Plan for your animal and the pet passes away, you are still responsible for the monthly payments until the year is finished. Corporate refuses to speak to you and the site manager Heather is cruel and nasty. Even after everything I went through, I was constantly threatened with being sent to collections. They don't care about the animals, all they care about is how much money they can snatch from you. They are still attempting to steal money from my account even though they agreed to cancel the Wellness Plan. I would never recommend Banfield to any pet owner! Banfield is useless, sneaky and grubbing.
• EG

  Emma Gordillo

  Mar 29, 2026
  1.0
  Avoid this location!
• RF

  Rita F.

  Mar 12, 2026
  2.0
  (I started out at this location, and then went to the location on Eastern & Ione-las Vegas, and very dissatisfied with their lack of services and customer care, so I went back to the Stephanie location but ultimately decided to not renew). Once my pet's health care plan was up for renewal I decided to cancel. The attentiveness that I felt my dogs should have been receiving at Banfield's Pet Hospital was not up to my level of standards. I felt that my pet's needs were being ignored. Too many times I had to reach out to the staff about some things that were not done, or missed completing. Several times I believe the staff lied and said that my dogs received services, but their medical records stated otherwise. I felt that my dogs weight issues were just ignored on several visits because how do you mark his health records as 'obese', but you never bring this to my attention nor do you offer any suggestions. I had to jump through hoops to get them to REMEMBER that my dogs were due for prescriptions for their Simparica Trio, also, I requested not to give certain shots/test because I wanted to save certain benefits towards the end of their plan being that the dogs had already had those tests/shots completed before we started their health plan. The staff acted as tho they were incompetent and totally ignored my request and performed those services anyway causing me to constantly have to remind them that they said they would put a note on the account stating that they owe the pet these services at a later date. I know my comment here sounds confusing, so just imagine my experience of dealing with Banfield. So to sum up my experiences, I felt that my dogs were just a checklist and the staff was not listening nor paying attention to my dogs health, but just checking off procedures that needed to be completed. My male dog is at least 10lbs overweight and no one thought to assist me with any recommendations, showed no concern, but just marked his charts as 'obese'. So when it came time to renew, I cancelled because the plan also went up another $8.00 per month making the plan totally not worth it for the lack of attention to details that my dogs did not receive. I do not recommend Banfield, especially for the prices they are charging. This is/was my experience.

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