Westfield Animal Hospital

Reviews

• KW

  Kathy Wickens

  2 days ago
  1.0
  I have been a client for 10+ years. At my last visit, I was waiting over an hour to be seen. I was delayed because an aggressive dog needed to be taken into an exam room first even though I was there before them. Fine, I told my pup to be nastier in the waiting room next time. The exam was brief and uninformative. It felt very impersonal. My dog received his rabies vaccination but I was not given the certificate. Fine, I had to go back in a couple weeks for his Heartworm vaccine. Today I called at 10:30am because my dog was very ill. I was told they would speak to a doctor and see if they could squeeze me in. At 3:30, I called again as no call ever came. I got the answering machine. I called again at 3:45. The person I spoke with told me the same thing I heard at 10:30am and told me they didn’t talk to me before so they had no knowledge of my situation. At this point, I said I was coming to get my dog’s records. When I arrived to pick up the records, another client was there. He was paying for an emergency situation for his dog. His dog had been attacked in the waiting room by another dog. The fact that the vet was charging him at all was offensive to me. I received my records with no apology or attempt to salvage the situation with my dog. As I stated, I had been a client for 10 years. Not anymore. My dog received treatment from another vet and is recovering.
• MM

  Marcia Melton

  2 days ago
  5.0
  I went to Westfield animal hospital and was helped by Kenia. She was so helpful and compassionate in what was a very difficult time. I am so thankful to her. She’s great at her job
• VS

  Vanessa Schubring

  Jun 12, 2026
  5.0
  Our dog passed away and their level of caring was above and beyond. Every nurse and every employee gave us their condolences and made us feel as comfortable as possible.
• SD

  Shelby Dutkiewicz

  May 21, 2026
  5.0
  Dr. Alex goes above and beyond for my (sometimes spicy) cat. Not only is she incredibly patient and sweet with her, she has also gone out of her way to get back to me with any questions or concerns I have regarding my pets and their health. Despite being busy, front desk staff is also always pleasant and easy to work with.
• LN

  Lyn N

  Apr 29, 2026
  1.0
  I have no idea what’s going on with Westfield Animal Hospital as of late, but it’s become a huge disappointment. My dog had been vomiting off and on but was never lethargic needing emergency care. I kept calling for an appointment but would always get voicemail where I mentioned the issue with my dog. I never received a call back to any of my calls. This has become a habit of theirs where the phone just rings into voicemail and no one returns your calls. I called again and finally got an appointment for Friday, April 24. However, at 9:36 that day, I received call from Westfield cancelling my appointment which was actually for 9:30. I never got the usual appointment reminder and thought the appointment was for 10:30. A reminder would have been appreciated but was never received. I was heartbroken because I’d waited so long but rescheduled for Monday, April 27, only to be surprised with an appointment confirmation for Monday, April 20 – the prior week! When I tried calling to correct this, no one answered the phone. As providence would have it, I ended up getting an appointment on the afternoon of April 24 with another vet in Clark through a referral. While at this vet’s office, she mentioned that she was trying to reach Westfield Animal Hospital to have my pet’s records transferred but couldn’t get through because …they didn’t answer the phone. Also, I usually order my dog’s medication from Chewy with an Rx approval from the vet. But this time Chewy sent a message stating that the vet disapproved their refill request due to the number of tablets requested which was too low. No big deal. I just increased the number of tabs with Chewy for them to resubmit for approval, yet somehow Westfield filled the prescription instead of allowing Chewy to do it. I received a text from Westfield to pick up the meds and was charged $93.00. The medication was levothyroxine, one of the cheapest medications for pets and usually costs around $8.00. Not wanting to deny my dog his medication, I accepted it but reviewed the matter closely afterwards because I couldn’t understand what happened. In checking with Chewy’s pharmacy and Westfield, I realized that Westfield bypassed Chewy and filled the prescription on their own. Chewy never received the second Rx refill approval from Westfield Animal Hospital. I have no idea why they did this when I always have the medication refilled by Chewy. When I inquired with Westfield about returning the medication, I was denied due to their new policy of not giving medication refunds, and no reason was given as to why they didn’t allow Chewy to refill the prescription. That was the last straw. Between their lack of callbacks, no appointment confirmation, robotic and apathetic response when I missed my appointment, and putting over a 1,000% markup on an inexpensive medication, I’d had enough of Westfield. I don’t know what’s going on but they have turned away from pet care to a money grab. If someone is trying to run this business into the ground, they’re doing a fine job!

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