Westfield Animal Hospital

Reviews

• DA

  Dana Acosta

  Aug 12, 2026
  5.0
  ⭐⭐⭐⭐⭐ I cannot say enough good things about Westfield Veterinary Group. After having a very upsetting experience at another veterinary office, I came here feeling worried and frustrated about my cat’s condition. From the moment I walked in, Amanda at the front desk was absolutely wonderful. She showed genuine compassion and concern and was able to get us seen right away. Meghan Julia was also incredibly kind, helpful, and caring, as was the vet tech who helped with my cat. Most importantly, the doctor actually listened to my concerns, took the time to understand what my cat has been going through, and made me feel like her comfort and well-being truly mattered. The difference in the level of compassion and care was night and day. I walked in feeling defeated and left feeling hopeful that we are finally on the road to recovery. I am extremely grateful to the entire team for treating both my cat and me with kindness, patience, and respect. I would absolutely recommend Westfield Veterinary Group to anyone looking for a veterinary office that genuinely cares about their patients and their families.
• BB

  bonan

  Aug 4, 2026
  1.0
  I am extremely disappointed with my experience at Westfield Animal Hospital and will not be returning. My dog was having eye inflammation, and after the visit, I was given an eye ointment without any testing to determine the actual cause of the problem. Later, it turned out that the issue was related to allergies, not an eye infection. Because the proper cause was not identified from the beginning, the treatment did not help at all. We lost valuable time, wasted money on a medication that was ineffective, and my dog’s eye condition continued to get worse. What frustrated me the most was the lack of thorough evaluation before prescribing treatment. As a pet owner, I expect a veterinarian to take the necessary steps to understand what is actually causing the problem instead of simply trying a medication without confirming the diagnosis. I trusted this hospital to provide careful and professional care for my dog, but unfortunately, this experience left me feeling disappointed and concerned. I will not be bringing my dog back here and would encourage other pet owners to make sure they receive a proper diagnosis and clear explanation before starting treatment.
• CB

  Caroline Brady

  Jul 17, 2026
  5.0
  Tessie loves Westfield animal hospital!! Dr DeSimone is so caring and thoughtful and we always trust that our pup is getting the best care around. And have you ever heard of a dog who looks forward to going to the vet?? She jumps right out of the car to greet her friends at the front desk. We highly recommend Westfield animal, they’re the best!
• KW

  Kathy Wickens

  Jul 8, 2026
  1.0
  I have been a client for 10+ years. At my last visit, I was waiting over an hour to be seen. I was delayed because an aggressive dog needed to be taken into an exam room first even though I was there before them. Fine, I told my pup to be nastier in the waiting room next time. The exam was brief and uninformative. It felt very impersonal. My dog received his rabies vaccination but I was not given the certificate. Fine, I had to go back in a couple weeks for his Heartworm vaccine. Today I called at 10:30am because my dog was very ill. I was told they would speak to a doctor and see if they could squeeze me in. At 3:30, I called again as no call ever came. I got the answering machine. I called again at 3:45. The person I spoke with told me the same thing I heard at 10:30am and told me they didn’t talk to me before so they had no knowledge of my situation. At this point, I said I was coming to get my dog’s records. When I arrived to pick up the records, another client was there. He was paying for an emergency situation for his dog. His dog had been attacked in the waiting room by another dog. The fact that the vet was charging him at all was offensive to me. I received my records with no apology or attempt to salvage the situation with my dog. As I stated, I had been a client for 10 years. Not anymore. My dog received treatment from another vet and is recovering.
• MM

  Marcia Melton

  Jul 8, 2026
  5.0
  I went to Westfield animal hospital and was helped by Kenia. She was so helpful and compassionate in what was a very difficult time. I am so thankful to her. She’s great at her job

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