Bond Vet - Union

Reviews

• AP

  Asha Parker

  5 days ago
  1.0
  Avoid "Sarah" if possible- the vet tech with short hair and glasses. This individual is nasty, disrespectful, and should not be in a customer-facing position. I have escalated my complaint against Sarah and will continue to do so as far as I can. I've been bringing my anxious dog here for years and encountered numerous doctors and staff who are ALL patient, understanding, extremely kind, and whose love of all dogs is apparent. They've successfully managed my dog's care on many many occasions, despite him being a pretty difficult patient. Today I encountered Sarah for the first time. This person is the complete opposite of what I typically experience with the great staff here. Sarah spoke loudly and disrespectfully about my dog and I as if I was not in the room. When Sarah finally did address me, they were curt, rude, and impatient. In all my years of frequenting this location, I have never encountered a staff member as disgusting as Sarah. I urge Bond Vet Union to give Sarah some lessons in customer service or remove them from their role at the risk of losing more customers.
• GA

  gabriela abounaja

  Aug 21, 2026
  1.0
  I am extremely disappointed with the care my kitten received here. When I spoke with a staff member afterward, I was told it was ‘possible’ my kitten may or may not have had ringworm. My issue is that when I got a second opinion( from a different vet at this location , which she was lovely and very helpful I believe her name was dr Katie norby? ), The vet simply used a Wood’s lamp on her skin and determined she did not have ringworm. That simple step was never offered during my first visit with Dr Stephanie Tedesco. If I had been told there was an additional test available, even for an extra fee and even if it wasn’t 100% accurate, I absolutely would have chosen that before starting treatment. Instead, my kitten went through unnecessary medication and stress. What bothers me most is that I wasn’t given the chance to make an informed decision. I expected a thorough evaluation and clear options, not a guess and medication. I understand that mistakes happen, and I actually appreciated how thorough the second doctor was, but the first visit felt careless. Instead, my kitten was put on medication she didn’t need, her skin started peeling, she was very uncomfortable, she was acting strange , hiding in weird places in my house to isolate herself , totally not acting like herself , her skin where the medication was placed was peeling and even took a patch of her hair off. I spent two weeks deep cleaning my house, separating my pets, and living with constant stress because I was nervous ring warm would spread. It’s frustrating to pay for unnecessary medication, and worse to pay for a second visit that was only needed because the first wasn’t handled properly.
• II

  Isabella

  Aug 18, 2026
  5.0
  What we like about the place: -Vet technician Makayla(hope I spelled her name right :) was very cool and accommodating. - Dr. Tedesco has a cheerful disposition in engaging us specially our fur baby and she immediately put us all at ease as she performs her physical test with our pup. - Before going to the next steps after the diagnosis, Makayla showed us the cost for each of the care important to take note of including the cost. We had a fairly good idea of how much to pay unlike in our current provider, everything is at the end and the only choice is to pay! The price range for the ear infection consult including lab work and ear drop medication is between $140-$160. Because there is a limited promo for a free exam during the initial visit, it would have been over $200. The place was clean, cute and cozy. Treats were of different sorts and lastly, we were out in as little as 30 minutes. Parking is convenient as well. They also offer annual membership for discounts and animal events. We like them. 🙂🐶
• HR

  hector rodriguez

  Aug 10, 2026
  5.0
  I found bond vet through Facebook and then I googled them. I read the reviews and decided to go check them in person in union, nj. I asked questions when I got there the staff was friendly and aside from that I also asked owners of pets and their experience and I got positive feedback. I decided to try them and became a member. I bought Mia my 2 year old Shitz Shu and she liked the nurses and doctor who where awesome with her. She had her eyes, ears and also her scratching checked. They explained to me and my wife about it and gave her a shot for it. They did not try to upsell me anything which unfortunately some vets do thats why I changed vet. I'm glad that I did cause they gave me info I needed to help Mia with. I bought Mia there Thursday, August 6, 2026 and since her shot for the scratching she hasn't been scratching as much and makes us happy 😊 to know that they know what they were doing. I'm not good with names ,but the doctor was a short female with glasses no disrespect and two nurses one with glasses and another with long hair. Thank you for being both professional and friendly and super sweat to Mia. That's why I became a member and also 20% discount on some services. If your looking for a new vet try them you might like them couldn't hurt to try.
• JG

  Jay Gee

  Aug 2, 2026
  5.0
  Exceptional Care from an Extraordinary Team! 🐾 ⭐⭐⭐⭐⭐ I cannot say enough wonderful things about Dr. Kate Norby and her phenomenal staff! From the moment you walk through the door, you are greeted with genuine warmth, empathy, and professionalism. Dr. Norby is truly in a league of her own. She combines high-level medical expertise with a compassionate, gentle bedside manner that instantly puts both pets and their anxious owners at ease. She takes the time to thoroughly explain every diagnosis, treatment option, and preventative plan with remarkable clarity, never making you feel rushed. You can immediately tell that medicine isn't just her profession—it’s her passion. Her support staff is equally outstanding. Every vet tech, receptionist, and assistant goes above and beyond to ensure a seamless and comforting experience. They treat every animal that walks through their doors as if it were their own, delivering thoughtful, coordinated, and top-tier care. If you are looking for a veterinarian who offers brilliant clinical care, unmatched compassion, and a dedicated, stellar team backing her up, look no further than Dr. Kate Norby. We are so grateful to have found her!

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