Banfield Pet Hospital

Reviews

• SF

  Sonia Ferrari

  Aug 21, 2026
  2.0
  Banfield Animal Hospital Review I recently had to find a veterinarian on short notice because my regular vet wasn’t available. My dog had been vomiting for almost three days. At first, I thought it was just a stomach bug, but she continued to get worse, so I couldn’t wait another day. Banfield had an appointment available, so I brought her in. The veterinarian was very kind, easy to talk to, and I was initially very happy with the care. They performed blood work and other tests, and within about 10 minutes I was told my dog had pancreatitis. Since Schnauzers are prone to pancreatitis, I had suspected that might be the diagnosis. The doctor explained that my dog would need a treatment consisting of three doses of medication, with the second and third doses administered on separate days. Before leaving the room, she said the technician would review my financial responsibility. The technician was very pleasant and explained that the first visit would cost $720, which included the exam, testing, and the first dose of medication. She then told me that the second and third doses would each cost $177. I specifically confirmed this by asking, “So tomorrow will be $177 and the third visit will also be $177?” She answered, “Yes.” The next day, I returned for the second dose. A technician took my dog to the back, and about five minutes later brought her back to me. When I went to pay, I was told my bill was $275. I questioned the amount because I had been told it would be $177. The receptionist explained there was also an office visit charge because the doctor had examined my dog in the back. That additional charge had never been disclosed to me. Had I known, I would have contacted my regular veterinarian or looked into other options. When I looked at my invoice I was charged $188 for the medication instead of the $177 I had been quoted. I returned the following day for the final dose because I wanted my dog to complete her treatment. This time, the doctor examined her in the room with me present and administered the injection herself. The appointment lasted about five minutes and consisted of taking my dog’s temperature, listening to her heart, and giving the medication. I was charged $264, which again included another office visit fee. When I requested an itemized receipt for the original $720 visit, I discovered even more inconsistencies. The first dose of medication was billed at $177, the second at $188, and the third at $177. I immediately called the hospital and asked why I had been charged different amounts. After being placed on hold, I was told it was “a mistake.” I also noticed the documented medication dosages differed between visits. The first and third receipts listed a 0.9 cc dose, while the second listed 1.0 mL. When the doctor administered the final injection, I personally saw medication remaining in the syringe after the injection, which made me question the dosage. When I asked about these discrepancies, I was again told it was “a mistake.” The receptionist offered to place a $10 credit on my account. I told her I would not be bringing my dog back and requested the refund be mailed to me or credited back to my credit card instead. A manager later called me and initially insisted they could only leave it as an account credit. After I explained that I would not be returning, she finally agreed to refund the overcharge back to my credit card through their website. I also explained that I should not be responsible for paying undisclosed office visit charges when I had been clearly told each follow-up visit would cost $177. The manager said she would speak with the technician who had given me the pricing. My biggest issue isn’t the amount charged it’s being told one price and then repeatedly billed something different, along with multiple “mistakes” involving pricing and documentation. My advice is Get a written, itemized estimate before agreeing to any treatment, and ask specifically whether follow-up visits include additional exam or office visit. Lesson learned.
• MN

  Maria del Pilar Nieto

  Aug 7, 2026
  5.0
  Quick service, clean place, awesome customer service
• LJ

  LATOYA JACKSON

  Aug 2, 2026
  5.0
  They took good care of stormy…
• MJ

  mike jejenich

  Jul 27, 2026
  1.0
  Awful awful i would write awful more. But ill run outa space. I called all day. They answer the phone then tell you to hold. I waited 30 minutes on hold. And eventually hung up i then called back for them to do the same thing. It took all day just to talk to a human tht works there. !!! I asked to speak to manager. They said she would call but never did. I warning anyone. Do not go to this vet !!!!!! Unless you want a headache and stressful day no
• KC

  Karen Carrera

  Jul 24, 2026
  1.0
  Poor service. I took my pet since she was sick and they charged me $320 for them to do not find anything. I took it to another vet and they found the pet had stomach issues and a bacteria. BAACK in APRIL I requested documents to travel outside of US the chip number that was in the paperwork was wrong and my pet didn't have the chip on , means they never scanned her when I took her to them to do the exam to give me the paperwork. Ive been email them , calling them and nobody answers

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