Banfield Pet Hospital

Reviews

• PS

  Pukhraj Sandhu

  Jun 8, 2026
  2.0
  I have been coming here with my dog for over 4 years now. The staff is pretty good, however they tend to never answer the phone. I’ve left voicemails and often times they go unattended. More importantly, my complaint is - most recently I’ve dropped my dog off to get his cytopoint shot. He was dropped off at 8am. I truly don’t know how long it takes to administer a shot. I wasn’t given any updates, and every time I would call and ask they would keep bs about the time of pick up. I ended up picking my dog up at 5pm. I am truly so disappointed with the lack of communication and lack of accountability when I talked to the vet team about this. This isn’t the first time this has happened. Anytime I drop my dog off I have to wait over 4-5 hours to pick him up and it’s always for a simple cytopoint shot. I’m a pharmacist and anytime I drop him off thinking he’ll be ready within 2-3 hours, he always ends up staying the whole day and I have to call out of work. It’s getting ridiculous at this point and I’m extremely unpleased with their service recently.
• SC

  Shantrail Chaney

  May 10, 2026
  5.0
  Thank you so very much for your support and care for my family member. 🫶🏾
• MD

  Michelle D

  May 6, 2026
  5.0
  Dr. Krishnan took excellent care of our pup Axel. He went through an annual check-up, teeth cleaning, & tooth extractions. The care he received was too notch. When we discovered he had an aggressive cancer in his mouth, Dr. Krishnan was with us every step of the way through the discovery & acceptance process. She was incredibly patient and answered our numerous questions & concerns. When his quality of life dropped, Dr. Krishnan & the rest of the staff were incredibly supportive and patient throughout the process. We could not have asked for a more peaceful process. We now have two new pups and they are also going to Banfield in Hamilton. Regarding the Wellness Plan...we had it for Axel & we have it for both our new pups. The only negative thing I have to say about the plan (not the location) is that when Axel passed, I had to continue to make the remaining annual payments / cover the discounts on the services provided. I would completely understand if I voluntarily chose to leave the plan. However, doing this b/c a dog dies is incredibly brutal and does not seem to be a good business practice.
• ES

  Eugene Stabulis

  Apr 30, 2026
  4.0
  I was a little confused, prior trips to Banfield I received a print copy of the details of my pets visit. I did get a call from the Vetnarian explaining things but it went to my voicemail and it was transcribed badly
• NT

  Noey Trees

  Apr 21, 2026
  1.0
  If I could give banfield in Hamilton marketplace negative stars I would. Had several issues the last time I brought my dog in and wasn’t compensated and was called back finally 3 weeks later, with a. “ we’ll look into it.” My dog wasn’t taken out during a drop off visit for a uti, upon pick up she peed all over the floor. A lot of pee. Went in today and asked about the astronomically priced dog food they had me put her on, wanted to make sure it was right… and was told to ask the petsmart employees. Even tho it was 1000 percent a question for the doctor. The petsmart employees didn’t prescribe the prescription dog food Banfield did , and the pet smart that Banfield is inside of doesn’t even carry it. Makes no sense. Take your pets to just about anywhere else they just care about taking your money not making sure your pet is ok!

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