Petco

Reviews

• JF

  Jo Feehan

  5 days ago
  5.0
  Staff is extremely friendly and helpful. Store is clean and organized.
• BR

  Brigitte Reyes

  Oct 2, 2026
  2.0
  I had a very disappointing experience at Petco in Teterboro, NJ yesterday. I made an appointment for my dog at 8:00 AM and was the first customer to enter the store. I was told that she would be ready in approximately three hours, so I left and returned at the expected time. When I came back, my dog was still not ready, and I was told I would have to wait another hour. I was also told that if I wanted her sooner, I would have to pay for a VIP service. This is not the first time I have experienced significant delays at this location, which is extremely frustrating when I make an appointment for a specific time. I ultimately decided to take my dog home. When I picked her up, I was told she had already been bathed and her nails had been cut. This left me wondering: if the grooming had already been started, why was she still not ready after the three-hour timeframe I was given? It felt as though I was being left waiting until I became desperate enough to pay an additional fee for VIP service. I also asked to speak with the manager, Tyler. His response was simply, “OK,” and he walked away. I found this extremely unprofessional and dismissive, especially when I was trying to express a legitimate concern as a dissatisfied customer. I have used Petco because I care about my dog’s experience and expect reasonable communication and customer service. Unfortunately, based on my repeated experiences at this location, I am very disappointed. I hope management takes this feedback seriously and addresses both the excessive wait times and the way customer concerns are handled. The only person that listened to me was the cashier, Cham. He listened and was the only one that helped deescalate the situation.
• DC

  Dora Chu

  Sep 18, 2026
  5.0
  It was a very nice experience, the nice young man helped to put the cage together and even walked us to the car to put the cage in the trunk. The parakeet is very nicely adjusting to his new environment Thank you 😊
• KN

  K N

  Sep 10, 2026
  1.0
  I went here twice and unfortunately wouldn’t go back. My dogs first grooming appointment was scheduled about a month in advance with Annmary. They like to constantly remind you to cancel at least 48hrs in advance but it’s funny cause I was notified literally the day before that my appointment was moved 2hrs later, which didn’t work for me. I had to reschedule for the following week. When I called and asked why this was done so last minute, I was told that no one knew why. I think maybe she moved my appointment around to make room for someone else which is unprofessional because she didn’t even call to ask if it was okay first. When I went the following week, my groomer, Isabella, was very nice, but there were a lot of additional fees since my dog had some tangles and long hair. I understood then because it was her first time and her hair was long so she needed extra work. However, the appointment took an extremely long time, like more than 5 hours, and I was told by Isabella that was because another groomer called out and they had to take on the additional dogs. I don’t think that’s fair or safe for the pets and I should’ve been made aware of that in the beginning. I made sure to brush my dog regularly before her second grooming, and she only had a couple of small tangles behind her ears. I was still charged the exact same additional fee as the first visit, even though there was significantly less work involved. When I questioned it, I was told it’s always the same price whether it’s a few tangles or a lot which didn’t make sense to me. I also paid extra for teeth brushing and honestly couldn’t tell any difference. Even when I asked how my dog did during the teeth brushing she looked surprised like she forgot. I felt like I was constantly being charged additional fees, and the experience just wasn’t worth the money.
• BZ

  Bowen Zheng

  Aug 31, 2026
  1.0
  My dog had a leg injury about nine months ago, and I provided this information in advance during the grooming check-in process. After driving 30 minutes to the location for the appointment, I was told they could not groom my dog without a note from a veterinarian. What made the experience even more frustrating was their explanation that the groomer had only arrived five minutes before the scheduled appointment, so they were unable to call me ahead of time to let me know. If a doctor’s note was required based on information I had already provided, this should have been communicated before I made the trip. This was a complete waste of my time and could have easily been avoided with better communication. Extremely disappointing experience. I would give zero stars if that were an option.

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