Banfield Pet Hospital

Reviews

• SB

  Sydney Burlew

  Aug 20, 2026
  1.0
  I’m really tired of these people making my appointments, never sending confirmation emails or texts, and then either not being there when we go to the appointment or saying we have to reschedule because they never actually booked the appointment. It has happened Several times now.
• KM

  Krystal Matteo

  Aug 6, 2026
  1.0
  I am extremely disappointed and heartbroken by the way we were treated by Banfield Pet Hospital during one of the most painful moments our family has ever experienced. When our dog was actively passing away, we called approximately 45 minutes before closing seeking help and compassion. Instead of receiving support or guidance, we were told that there was nothing they could do because they were closing.As a veterinary medical facility, we expected empathy, professionalism, and a willingness to help an animal in distress. It was incredibly upsetting to feel as though our dog was being left to suffer because of the time of day. This was not an isolated incident. Banfield had been made aware of our dog’s situation multiple times, and we trusted them to provide proper care and attention. Unfortunately, we feel that they failed to listen to our concerns and did not provide the level of care our dog deserved. The lack of compassion, urgency, and communication we experienced was unacceptable. Our pets are family, and during their most vulnerable moments, they deserve to be treated with kindness, respect, and care. I hope Banfield takes this experience seriously and looks into how situations like this are handled in the future.
• SK

  sarah kauffman

  Aug 5, 2026
  1.0
  I am not one to write reviews, but I felt like this was necessary. My family dog had been going to Banfield during her last couple months of life the other day she was passing away at home and my family frantically didn’t know what to do so, my dad called Banfield and he was told that he could not bring her in because they closing soon. So there was nothing they could do for her. I am very understanding as somebody who works in the service industry, wanting to go home after a long day, but being empathetic to those losing their pets is a part of the job and part of what these people have signed up for. I am very disappointed in the care that my dog got at the end of her life and I do not want to see anybody else‘s family suffer the way that mine has.
• DS

  Delaney Shutman

  Aug 5, 2026
  5.0
  Luna was treated like she was the only animal there. I could hear them cheering her on in the back while I was waiting in the exam room.
• GW

  Gale Weiler

  Jul 23, 2026
  2.0
  Brought my pets in for preventative visit Had only a drop off appointment Brought them in at 0830 at 1500 I called for an update was told to give them 1/2 hour Arrived at 1530 told they were not ready yet Waited a bit and then told by staff I had to bring my Akita back another day cause he was uncooperative with the blood draw Would I consider sedation him next visit Come to find after being in the cage for 7 hours no one walked my pets to relieve themselves Upon receiving my Akita he was taken outside and he did two poops and an impressive fire hydrant pee He was uncooperative because he had to go to the bathroom Never had an issue before with him getting blood draws However we rescheduled an appointment several days later Received a call the day of the appointment that he had to be rescheduled due to “their computer system was down”. Three days later no callback for reschedule I had asked previously that i would like to speak to a manager Have yet to receive callback

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