Banfield Pet Hospital

Reviews

• BB

  Brooke

  Oct 6, 2026
  1.0
  I first brought my dog here about a year ago. The initial visit involved about a 30 minute wait, which wasn't ideal but was manageable, and the exam itself was quick but fine. A few months later, I brought her back because she had started limping. This time, we waited an hour and a half to see the vet. I was also told my dog had to be taken to the back of the building, alone, for her exam. She is very fearful around other people, so I asked to stay with her and was eventually (after much back and forth) allowed to do so. I find the policy of not allowing owners to be present during an exam unusual, especially when the animal is anxious. Then my dog was diagnosed with arthritis and prescribed daily medication. I was told to follow up in four months for bloodwork. Two months later, I needed a refill. I called multiple times over several days but the refill voicemail box was consistently full. I eventually had to come in person, by which point my dog had run out of medication. I was then told the medication could not be refilled because she needed bloodwork. I explained that I couldn't bring her in for a few more days and asked if they could provide enough medication to get her through until the appointment. They refused, even though they acknowledged that I had originally been given the wrong timeline for when the bloodwork was needed. The result is that my dog has to go without her medication because of a communication error on their end. Between the excessive wait times, difficulty reaching anyone by phone, and this medication issue, I've had too many frustrating experiences. These problems could have been avoided at several points, and I won't be returning. I would not recommend this vet to anyone.
• SG

  samantha greenstein

  Oct 3, 2026
  1.0
  DOES NOT ANSWER THE PHONE!!!! INCOMPETENT STAFF!!! MY PET IS REGISTERED WITH BANFIELD AND NEEDS MEDICATION FOR SEIZURES AND ONLY HAS ONE DAY LEFT AND THIS PLACE DOESN’T ANSWER THEIR PHONE!!!!! MY PET HAS BEEN RECEIVING MEDICATION FOR THREE YEARS thru Banfield AND THEY CAN’T SEEM TO FIGURE OUT HOW TO WRITE A PRESCRIPTION THAT’S ALREADY IN THE SYSTEM!!!!
• AC

  Aly Cookkkee

  Sep 14, 2026
  1.0
  My 6 year old male dog was scheduled to have a hernia removed as well as being fixed. This appointment was cancelled 2x since may 2026. When the day finally came which was today they performed no surgery but an x- ray. The procedure was scheduled for 8 am and we didn't leave until 330 pm and nothing was done but a freaking x- ray. The doctor stated he needed an x- ray before the procedure was done. The vet then determined the hernia removal was to complicated for him. He offered referrals. They then charged 708.80 for a freaking x- ray. When I asked the so called manager Lesley soto for a price sheet she claimed they don't have pricing sheets. I told her they make up prices as they go along. This business is a scam, a money pit and unknowledgeable staff. My recommendation never take your pet here.
• AM

  Ashley Martinez

  Sep 10, 2026
  1.0
  PLEASE DO NOT BRING YOUR PETS HERE (Continuing my review) I called from Monday-Wednesday about a dozen times, even my mom called & left voicemails & they NEVER answered. During this time my cat is getting worse, now barely eating & surviving on small treats, SQ fluids & meds (which is why I was frantically calling their office). Thursday the 3rd I call & they FINALLY answer to tell me that the doctor is on lunch & that he’ll call me by the end of the day, of course he never does. The following day on Friday I call again & am told by someone at the front desk that they have to wait for the ultrasound tech to give me my results??? Confused & frustrated at this point I had already been making several other appointments at other vets & calling animal hospitals for help but they had no appointments available or they needed referrals. Finally Friday afternoon the doctor calls, I barely understand what he explains about my kitty’s heart but he lets me know I have to give him SQ fluids every other day. Since he mentioned nothing about his kidneys I asked & he again tells me they’re “bad” yes!!! I know that already!! Why are they bad!! & he tells me further testing needs to be done & that I have to come in & give him a different diet because they don’t know what’s causing these issues. Before we end the call I ask him MANY TIMES to PLEASE email me all of this information as well as his lab work & the results of the exams I already did. I asked for this because I didn’t understand him when we called. He tells me he will, & of course I never got that email. By this point my kitty had deteriorated significantly, I’m planning for the worst but still doing everything I can to take care of him. He wasn’t eating at all by this point & I didn’t know what else to do. Today at around 12am while laying next to me I see my kitty’s nose bleeding. I take him to an emergency hospital, they do another ultrasound right in front of me & the doctor tells me that given what he saw; the scarring, the inflammation, the ONLY lab results I had from Banfield that emailed to them, & the overall condition of my kitty that this health issues were most likely due to cancer. CANCER. My sweet baby boy had cancer & the doctor told me that it had unfortunately progressed too far & that there was nothing else they could do besides some other tests or euthanasia. My sweet kitty had suffered enough so I decided to let him rest. After explaining all of this to them during my kitty’s visit to this hospital they were shocked at the lack of communication, urgency, effort & overall treatment of my cat. They were the ones who urged me to fight for my kitty despite his passing & it’s why I’ve written all of this out. To warn everyone else so that they don’t go through this either, & trust I will make sure to let everyone know about this terrible experience. My sweet Starboy, I’m sorry they failed you. I’ll love & miss you forever. 💕 (The last picture by the window was taken on September 3rd, you can see how sick he was) 2/2
• AD

  A DMC1115

  Sep 10, 2026
  1.0
  PLEASE DO NOT BRING YOUR PETS TO THIS VETERINARIAN I just got home from euthanizing my cat & am distraught. Brought my cat here on August 20th after I noticed several different concerning symptoms, that day they did some lab work & all they emphasized was that “his kidneys were bad” & that he has a heart murmur. Heartbroken, I ask what’s the next step & they told me to wait until next week (the 28th) when they had an ultrasound machine available. I ask if he’ll be okay until then since I’d have to wait a whole week, I was told he’d be okay & was given SQ fluids that I had to give him every three days, a copy of his lab results & a transdermal appetite stimulant since my kitty wasn’t eating. Before I leave they did some final lab work & tell me I’d get the results the following day (Friday the 21st). The next day, they call me at around 12pm but I’m doing some important paperwork so they tell me they’ll call between 1-2pm, by 2:30pm I get concerned & call for them to tell me that they’re on lunch & to wait until 3-4pm. At 4:30ish I call back for them to tell me the doctor is on lunch & that he’ll get back to me by 6pm. They’re closed Saturday, so I called nonstop Sunday for them to never answer, I call Monday morning & when they finally answer all I’m told is that my kitty’s heart isn’t pumping enough blood & to wait for the ultrasound. Frustrated I decide to wait, during that time my cat is slowly eating less & I’m researching all over to find ways to get him to eat. I’m buying a bunch of different treats & desperately doing everything I can for him while we wait. On the 28th we arrive for the ultra sound & echo they get it all done & when I pick him up they again emphasize that his kidneys are bad & that they don’t know why. They tell me they’ll give me the results of the ultrasound the next week but before I leave, I ask if they can give me some nausea meds (I did my research & was basing it on the fact that they kept telling me his kidneys were bad. Since it’s all the information I had, I made the assumption that it could be CKD, hence why I asked for nausea meds) & they give me four tiny ass pills of Cerenia (after doing research I find out these pills are mainly for VOMITING, not nausea. I order Ondansetron on chewy & they shockingly approve it despite the issues I’ll explain next) I paid $28 for along with the $1000+ I paid for the ultrasound & echo for his heart. AGAIN I ask if my cat will be ok until I get these results & AGAIN they reassure me that he will be fine & that we just had to wait for those results. (1/2)

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