Banfield Pet Hospital

Reviews

• RE

  Robert Eggert

  Sep 22, 2026
  5.0
  Very polite and professional not breaking budget
• JM

  JoAnne Martin

  Aug 26, 2026
  1.0
  Banfield came to greatly recommended by people whom I trust. The phone announced I was taking my sick cat to a hospital. In reality I was taken my cat to a clinic whom I spent over $550 for test just to told I had to take my sick cat to a hospital bs he needed to stabilize 1st. I have to say I was confused and overwhelmed. I never expected to be these people couldn't care for him. I was clear hesa diabetic and had stopped eating. I had already taken him to an urgent care who said needs a vet. $1600 later I come Banfield expected a vet but got a clinic not a hospital. Sadly my cat was in alot of pain and I know he hated being in the car and vets. I choose to euthanize my sweet boy. To make matters even worse when I asked the staff to stop talking to me while I saying goodbye about how I wanted his ashes the person keep asking questions about the ashe bills and how much it was. It was rude and insensitive. I asked her to stop. I have no idea what I ordered. I just said yes to what ever she said to get her to stop. I think I spent over 900 when I left heartbroken 💔 😥. Im just getting him back today. I did talk to vet about how I felt. He said they don't talk to people after because it insensitive 😒 . I cant understand that. I wanted pease my last few minutes to be about my cat. At the end of the day I had to make a horrible choice. He was very sick. I'm not good giving my cat needle and completely overwhelmed by clinic hospital urgent care craziness. 8-13 he was diagnosed with diabetes and by 8-18. He was gone.
• IS

  ipek Strassberg

  Aug 19, 2026
  5.0
  I highly recommend Banfield at West Windsor. They employ very caring and attentive staff. Our dog Casper started seeing Banfield staff 3 years ago. Everyone is very professional . I also recall a Wellness Plan.
• AG

  Andrea Godoy

  Aug 2, 2026
  1.0
  I’m extremely disappointed with my experience at Banfield Pet Hospital. I have been bringing my pet here for 13 years, and I have never felt as dismissed or uncomfortable as I did during this visit. I specifically explained to the woman with glasses that my mother in law had passed away just two days earlier and that one of my concerns was that my dog had been acting differently since her passing. Instead of showing even basic compassion or acknowledging my concern, she simply took my dog to the back and never followed up with me about it. I also specifically asked that the information the doctor gave me over the phone be explained to my husband when he picked up our dog. Instead, he was given no real summary or explanation he was basically just told what he needed to pay. After 13 years of being a loyal client, this was incredibly disappointing. At a veterinary hospital, compassion and communication should matter just as much as the medical care. Unfortunately, this experience left us feeling like we were nothing more than a transaction. We will definitely be switching to another Banfield location.
• HH

  Hellfisher1

  Jul 30, 2026
  5.0
  Great staff and work they do . My dog goes onside,with staff ,no struggles . Very respectful here .

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