Banfield Pet Hospital

Reviews

• JT

  justine tsiartas

  May 6, 2026
  1.0
  The customer service here is horrendous. They never answer the phone or leave you on hold for 30 mins. That's why I am no longer going here and I cancelled my plan.
• MH

  Megan Homer

  Apr 29, 2026
  1.0
  We made an appointment for our French bullie over a month ago, and had received over two confirmation texts. My husband and I took off of work to make it to this appointment only for them to just start to make us wait ten minutes in lobby. Then when we checked in were told we did not have an appointment and making us feel like liars. I then showed my confirmation texts and my email she just kept saying the system didn’t have us in. Then she said we were late and they only have a 15 minute grace period when we showed up 6 minutes late and waited in the lobby for another ten. Then the doctor came out to apologize and was very sweet and said they would fit us in Saturday but then the receptionist couldn’t find one time besides 4PM. The front desk did not apologize even once or try to resolve the situation. She simply kept putting the blame on us and on the system instead of turning it around. My dog sat there for almost 30 minutes with no solution. When I asked for the records, she said wow he takes a lot of medication and rolled her eyes. I think we were treated very unprofessionally and I am very disappointed at this experience from start to finish. The doctors attitude started to turn it around but once he left the room she left the sour taste in our mouth . I really wanted to love this location. :(
• JJ

  Jeff Jenkins

  Apr 22, 2026
  5.0
  Always pleasant and makes my dog feel comfortable
• JD

  John Doyle

  Apr 22, 2026
  5.0
  Dr. Z is great he’s a keeper He answered all my questions and the service was outstanding from start to finish I want to sign up for the program and have my first bill put towards it but I’m away for the week. I thought I could do it by calling up. They told me no I have to come in so that’s gonna have to wait till next week.
• MS

  Mia Scarborough

  Apr 22, 2026
  1.0
  Not too thrilled. What I thought I would get would be an answer, turned to a bunch of uncertainty. I was given a misdiagnosis for my cat, to then come back and be told he had something else. When I asked for an estimate to treatment, I couldn’t get a answer right away. Doesnt make sense especially if vets dont take insurance. I ended up getting a call, saying yea its going to be 7 extractions, after the doctor told me 5. The snow white tattoo lady just looked bothered when I talked to her, and was on facetime with her boyfriend.

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