For more than twenty years, VCA Old Tappan Veterinary Hospital has been a trusted partner in pet health for families across Bergen County, New Jersey and Rockland County, New York. We provide personalized, education-first veterinary care built on long-standing relationships, medical excellence, and a deep understanding of the community we serve. As an AAHA accredited hospital with a calm, low stress approach that includes Cat Friendly handling, our experienced veterinarians and dedicated care team focus on comfort, communication, and individualized care. From preventive wellness and diagnostics to surgery and ongoing care planning, we are here to support pets at every stage of life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.