Banfield Pet Hospital

Reviews

• JC

  Joe Carola

  Jul 23, 2026
  1.0
  Where do I even begin? 7am drop off turns into thirty minutes in the waiting room for a vet tech to finish her breakfast and coffee before coming in. After dropping my dogs off and driving home I get a call stating their system is down and they have no access to their records so they cannot do their teeth cleaning and shots. Drive back to pick them up and have to wait another 10 minutes for the vet tech to come in and explain that they did the shots that were due and pulled blood work for the teeth cleaning. They claimed I have two weeks to get the cleaning rescheduled or they would charge $215 each dog to redo the blood work which shouldn't have been done if they weren't going to be able to do the teeth cleaning due to the system issue. Their manager said they would extend it to 4 weeks due to the issue, not acknowledge it shouldn't have been done in the first place if they weren't going to be able to perform the cleaning. Then told me my one dog has a heart murmur which has always been the case and that they refuse to do the cleaning unless she gets an echo, which they have always done her cleanings so not sure why this time is different. Get asked to go out and pay my bill only to be told their system is down and they will have to have me put a card on file and they will bill me later. Then have to wait another ten minutes for them to get my dogs and walk them out to me. Took a day off work to get this done only to have to take another day off if I want to do the teeth cleaning. At this point I'm done with this organization. $1700 a year for the two dogs for a teeth cleaning and shots. I will be cancelling this plan and be done with this money grabbing company. When I told them I would be cancelling the plan the manager explained they would cancel the plan but would still charge us for the entire year anyway so I may as well utilize the plan while I have it.
• AD

  Anne DiMartino

  Jul 23, 2026
  5.0
  Very good doctor and assistant
• CR

  Cortney Rolley

  Jun 18, 2026
  1.0
  I am writing to express my displeasure with not receiving a call back from this facility. Every time I call I am left on hold for at least 10 minutes. I spoke with the receptionist yesterday morning about concerns with my cat constantly sneezing. I was told the doctor would call back. Of course no call back. I called this morning to advise that I did not receive a returned phone call and was told the doctor had an emergency and left early. That is understandable, but what I do not understand is why someone wouldn’t call to update me. I’m still dealing with my cat who appears to be getting worse and once again I was told someone would call me in an hour. Two hours later, I call back and once again left on hold for 12 minutes to be told that they are busy and the doctor hasn’t reviewed anything yet. At this point, it is clear this facility does not care about their patients and lacks in the customer service department. My cat is 4 years old and has been coming here since he was 3 months old. The lack of communication and customer service is the reason why I am now looking for a vet elsewhere.
• MC

  Michele Corbin

  May 20, 2026
  5.0
  The doctors and the staff have been in my Lady Grey’s life since she was 8 weeks old and when I tell you choosing Banfield with the doctors and staff that she have, was one of the best decisions I’ve ever made! Not only do I love them but my best friend do too. She goes in and just greets and love every one there. I will ALWAYS choose Banfield!
• GO

  Giovanna O'Neill

  Apr 23, 2026
  5.0
  I am not a Banfield Client anymore but I get my med cards for my furry babies and I always have a very pleasant experience. The lady who helped me went above and beyond to get me what I needed by calling my current vet and getting me more choices for my kitty. Thank you.

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