Vetco Total Care

Reviews

• JY

  Jayna Yoo

  3 days ago
  5.0
  아주 친절하게 잘해주셨어요~~ 가격도 훌륭하고요 예약도 쉽고요~~
• JJ

  Jose

  Apr 28, 2026
  3.0
  I recently traveled from New York City to this VETCO in Hackensack, New Jersey to have my dog microchipped. Before making the trip, I called ahead to confirm pricing and was told the cost would be $36 plus tax. When I arrived, I confirmed the price again and was told the same—$36 plus tax. However, when it was time to pay, I was presented with a bill totaling $104. When I asked for clarification, I was informed that there is an additional “tech fee” that had not been mentioned during either of my previous inquiries. There are also visible signs in the facility advertising microchipping for $36, which can be misleading to customers if additional mandatory fees are not clearly disclosed upfront. To their credit, the manager did step in and waive the tech fee after I raised the issue. I appreciate that resolution. However, I strongly believe that when customers specifically ask for pricing—especially over the phone—any required fees should be clearly communicated to avoid confusion and frustration. Additionally, I would like to address my experience with the staff member who initially handled my call. I believe her name was Sierah. During our conversation, she was dismissive and unprofessional. While I was asking questions, she placed me on hold and then disconnected the call. When I called back, she responded abruptly, saying “I said hold,” and hung up again. It wasn’t until my third call that I was transferred to a different staff member who was helpful and professional. Overall, while I appreciate the manager resolving the billing issue, the lack of price transparency and the poor customer service I experienced were disappointing and should be addressed.
• MF

  Maria Ferrara

  Apr 24, 2026
  4.0
  Caring Doctors & staff. I am a vital rewards member and appreciate the savings.
• TB

  Tim Brown

  Mar 25, 2026
  5.0
  Very well manner and friendly staff very professional 👏
• QD

  Quinceya Donaldson

  Mar 23, 2026
  5.0
  Everyone is professional , informative, caring and attentive .

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