Petco

Reviews

• JB

  Julio Brown

  Jun 3, 2026
  1.0
  My experience at this location involved two concerns regarding veterinary care and billing. The first issue involved my dog developing a limp in her front right paw. The first veterinarian, who I believe was named Jennifer, recommended multiple X-rays to determine the cause. The X-rays cost approximately $900, but no definitive diagnosis was provided. Later, a second veterinarian, a male doctor whose name I cannot recall, examined her without requiring additional X-rays. He diagnosed the condition as growing pains, explained that she would likely outgrow it, administered a shot and prescribed medication, and the issue was resolved. The second issue occurred when I brought my dog in to be spayed. The surgery itself went well, and I have no concerns regarding that procedure. However, I specifically requested that all charges be combined into one bill because I was using CareCredit and wanted everything processed together. I also asked that all vaccines and services needed to bring my dog up to date be included. I was informed that some charges could not be combined with the spay bill, which I accepted. I then paid a second bill for the vaccines and other services and specifically asked whether that would be the final bill. I was told that it would be. During the visit, I was encouraged to purchase an additional vaccine that my dog had not previously received. I initially declined several times but ultimately agreed. I again stated that I wanted all charges included in the bill I was paying that day so that all expected costs would be addressed at that time. Subsequently, I received an additional bill for the booster shot associated with that vaccine I didn’t want her to get the first time I said no. This occurred after I had repeatedly communicated my preference to have all anticipated costs disclosed and included in advance. Based on this experience, I recommend documenting conversations and requesting detailed explanations of any future charges. I do not plan to return to this location. I chose the Hackensack location instead of the Totowa location because appointments at Totowa were often unavailable. In retrospect, I would have preferred to wait for an appointment there. Stephany thanks for making it so difficult.
• HR

  Hector Rivera

  May 27, 2026
  5.0
  Favorite petco to get my crickets staff is always very helpful
• MH

  Mihui Huh

  May 26, 2026
  1.0
  Absolutely disgusting attitude from the staff. From the moment we walked in, they acted arrogant, condescending, and completely uninterested in helping customers. It honestly felt like they looked down on people and treated customers as if they were beneath them. I have rarely experienced such rude and unprofessional behavior. Management seriously needs to train their employees properly.
• SK

  Se Keem

  May 26, 2026
  1.0
  Is this a place where children are not allowed? My five-year-old daughter was simply walking by when a metal piece attached to one of the fish tanks suddenly fell toward her. Thankfully, she was not hurt, and I did not even make an issue out of it. What shocked me was the employee’s reaction. Instead of apologizing or checking if my child was okay, he aggressively came over and angrily shoved the metal piece aside as if we were the problem. Later, while my husband and I were looking at water filters, my children were quietly choosing tank decorations nearby. I was already paying attention to this employee because of his earlier behavior, and I watched him repeatedly stare at my children with absolute disgust and contempt — honestly, as if they were insects bothering him. At one point he turned around muttering under his breath, then avoided eye contact when I looked back at him. When I finally asked if there was a problem, he falsely claimed that my children had been “dropping metal pieces” and “ruining the display.” That is completely untrue. I was watching the entire time. Then he said customers should not touch the displays. Excuse me? In what world are customers shopping for aquarium accessories without touching or looking at the products? When I asked him to check the CCTV footage and requested a manager, he claimed he was the manager. Then another woman named Amanda came over and also claimed to be the manager, but instead of listening objectively, she immediately took the same dismissive attitude. What stays with me most is not even the poor customer service — it is the way that man looked at very young children with such visible contempt. It was genuinely disturbing.
• CC

  chevy

  May 12, 2026
  1.0
  Do not take ur pet here. I came here a few minutes early and was not acknowledged as I stood outside in Petco until my appointment time. I understand It was towards the end of lunch but they could have said hello we will be with you shortly…would you like to sit. Nope they just pretended I wasn’t there until 2pm. After seeing the tech who was sweet I was denied care from doctor because of outdated rabies vaccine even though I let them know she had an allergic reaction last time she received it.

Frequently Asked Questions About Petco