This profile is uncertified and using publicly sourced data
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Business Details
About
Pet Boarding ServiceDog TrainerKennelPet GroomerPet Sitter
Best Friends Pet Hotel is the leader of the pack when it comes to the absolute best care for your dog or cat. We specialize in boarding, grooming, doggy day camp and training. We are an Employee owned business, and all of our locations are owned and operated by Best Friends Pet Care. We offer a fully customizable boarding stay for dogs, cats and other pets - with either individualized or group play. We also offer Doggy Day camp through a monthly membership program called Canine Crew. We interview every dog, before they start Doggy Day Camp, and our Camp is staffed 100% of the time with our Certified Camp Counselors. We also offer Grooming services - you can make an appointment anytime, or reserve one as part of your pet's stay with us. W...
Location
Hours
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 5:00 PM
Sunday9:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.