Banfield Pet Hospital® - East Hanover provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
The absolute worst Banfield I’ve ever dealt with the receptionist never answer the phone and seem to not know what they’re doing at all
KI
Kathy Infantolino
Apr 23, 2026
5.0
Friendly, very responsive to my concerns . hours and appointments available for my work schedule, front desk super nice .
LC
Lillian Caruso
Apr 22, 2026
5.0
The staff is very professional and kind with me. Everyone treats my precious dog, baby boy, so kind and loving!!! SOOO happy I found them.
BJ
Bryanna Jackson
Mar 17, 2026
1.0
Whoever answers the phone is so rude. I wanted an appointment with my dog in the room, but they’re saying that they can only do drop offs in the morning, but online, it says that they have in room appointments in the morning. Especially when I’ve never met these doctors before I would want to be in a room with my pet to see what’s going on and I’ve expressed that. And she said she would move me to a in room appointment next week, but that’s totally inconvenient so I told her I would have to think about it and give them a call back and she just hung up the phone. I really don’t see what difference it makes me being in the room or not. I let them know that my dog behaves better when getting shots when I’m holding him. It just seems suspicious. Not to mention the first time I’ve ever been to them they tried to act as if I don’t know how to take care of my dog. The customer service is just not great here. I can’t give them my money anymore in good conscience.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's regular operating hours?
Banfield Pet Hospital in East Hanover is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency services, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals if needed.
Can I get veterinary care remotely from Banfield Pet Hospital?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support through Vet Chat™ available on the Banfield app.
What preventive health care services does Banfield Pet Hospital provide?
Banfield offers preventive treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The plan covers annual preventive care such as head-to-tail exams, vaccines, screening diagnostics, nutrition consultations, and dental care with discounts on treatments not included.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or choose to pay the full amount upfront upon enrollment.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan holders.
Are there any pet services nearby Banfield Pet Hospital in East Hanover?
Yes, PetSmart is nearby offering grooming and pet services, which can be convenient for pet owners who want to combine grooming with veterinary visits.
What dining options are close to Banfield Pet Hospital?
Nearby restaurants include Samurai Hibachi Steakhouse & Sushi Bar, Penang Malaysian and Thai Cuisine, and Godfather Seafood Bar & Grill, ideal for grabbing a meal before or after your visit.
Are there shopping centers or stores near Banfield Pet Hospital in East Hanover?
Yes, Hanover Commons shopping center, The Paper Store, Bed Bath & Beyond, and Saks OFF 5TH are nearby for shopping and gift needs during your visit.
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