Banfield Pet Hospital

Reviews

• DD

  donutcop5

  Sep 22, 2026
  5.0
  Staff was pleasant and cheerful. Not only did they take time to talk to us but they gave our pup attention also.
• AN

  A N

  Sep 19, 2026
  1.0
  We were walking outside the clinic when a large doodle-type dog suddenly ran out of the animal hospital and charged directly toward my German Shepherd and a smaller Shih Tzu. The dog ran right past TWO employees, who simply shrugged and continued working like this was apparently no big deal. When we questioned what happened, the only response we received was essentially, “It’s the vet’s dog.” Apparently being the vet’s personal pet means basic safety rules no longer apply. I actually had to yell toward the front desk for help while Andrea was busy having a conversation about “cheating on her boyfriend.” Priorities, apparently. 🙃 There was no apology, no sense of urgency, and very little concern for the dogs involved. The Shih Tzu’s owner and I were understandably frustrated after having a large unfamiliar dog rush our pets, yet our concerns were brushed off. They are extremely lucky none of the dogs involved were aggressive. Had this been an aggressive, sick, or infectious animal, the situation could have ended VERY differently. For an animal hospital, I expected significantly more awareness, professionalism, and concern for animal safety. Instead, we got shrugging, indifference, relationship gossip, and “it’s the vet’s dog.” That is not an acceptable response when a large dog is running loose out of a veterinary facility and charging at other animals. Absolutely unacceptable.
• GS

  Gianna Louise Seno

  Sep 7, 2026
  5.0
  All of the staff are all so sweet and kind. The nurses and doctors and knowledgable and were so helpful and sweet to my puppy 💗. The plans are pretty affordable and fit my needs and budget.
• LL

  LK LASH

  Aug 21, 2026
  1.0
  I’d give 0 stars if I could. Worst Banfield I’ve ever been to. I scheduled an in room appointment for my cat, when I got there they were more concerned about me joining a wellness plan rather than tending to my injured cat. I was told I had to drop my cat off even though I chose in room. I was later called to be told they did absolutely nothing because my cat was “stressed”. I was then told my cat would have to take a certain medication to make him less stressed before his next appointment. I get there to collect my cat and their systems are down. They did absolutely nothing for my injured cat, they did not care, and they lacked compassion. They made me wait to get my cat because “their systems were down” EVEN THOUGH THEY PERFORMED 0 services. People who work with animals every day were not able to get a small cat out of a carrier couldn’t even look at his injury? They are all just going through the motions there. The vet was running late with a surgery that day so I believe when it was my cats turn to be seen she literally didn’t even try. My cat is very outgoing and friendly. He came back home and hid for the rest of the day. I will never know what type of treatment he received there because they didn’t allow me to stay. I will never go back to this location, and i hope they learn from this review.
• MC

  Manny Coto

  Aug 12, 2026
  5.0
  Staff is very professional and friendly they care for your animals like if they were their own. Very helpful and answer all my questions and concerns. Thank you

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