Banfield Pet Hospital

Reviews

• BK

  Beth Khatchikian

  Oct 16, 2026
  1.0
  I brought my dog in for a visit in office for vaccinations. I had questions for the doctor and never saw the vet once. I waited twenty minutes in the office for a tech to come in who seemed in a rush. She took my dog back and when she returned I asked questions about preventative care to purchase and she just told me yep, we sell them. I asked about potential other vaccines we might have needed and she said get them next time. When I complained to the company A very nice and professional woman returned my call, I think she was a business manager. She apologized and said the vet was a covering vet and the permanent vet would be there next month, I asked for my office visit charge back and she told me no. This seems like a fraudulent charge since I never saw or spoke to the vet. Shot vet offers a service and provides vaccines given by a vet and doesn’t charge office visits- and I get to talk to the vet!!!! I’ve asked to speak to the business director’s supervisor and am awaiting a call next week to discuss. Really not satisfied. If they were too busy to see me that day, they shouldn’t have taken my appointment or money.
• AM

  Ashley Mont

  Sep 28, 2026
  5.0
  Even though I had an appointment, the wait time was quite long. With that being said, the care was excellent!
• TH

  Tonia Hines

  Sep 8, 2026
  1.0
  I should've read the reviews before bringing my dog here. First vet visit and the vet hung my dog choking him off the table. Vet tech dropped the back of him when lifting him off and the vet grabs the leash trying to pull him up which is choking him and making him whimper and pee himself. Then they both laugh saying sorry and acting non-chalant. Then recently I pay $29 to get his nails clipped. First time dropping off and picking up only to find out that his nails weren't even clipped. Til this day no one has properly addressed the choking/dropping my dog properly or this lack of services performed that I was charged for. Currently looking at what rights I have to escalate this further with an outside agency!
• RO

  Randy Oliver

  Aug 16, 2026
  5.0
  We had such a wonderful experience from start to finish! Everyone we encountered was kind, welcoming, and professional. From the lovely woman at the front desk—I believe her name was Amanda (and I apologize if I’m mistaken!)—to the gentleman who handled our intake information, everyone made us and our two fur babies feel comfortable and cared for. The bedside manner was truly amazing. They took the time to listen, ask questions, and genuinely understand what brought us in rather than making us feel rushed. You could tell that they truly care about their patients and the families who love them. We left feeling heard, reassured, and confident that our fur babies were in great hands. Thank you to the entire team for making what could have been a stressful visit such a positive experience. We truly appreciate the compassion, patience, and excellent care you provided. Highly recommend!
• QJ

  Queen Jenni

  Aug 11, 2026
  1.0
  I find it absolutely deplorable and deeply disappointing that a patient requiring euthanasia was referred elsewhere on the basis that your office “did not have enough time” to accommodate the appointment, despite your posted business hours indicating that you are open until 5:00 PM. The hospital attempting to contact your office at approximately 4:20 PM, only to find that your office was already closed. This is not simply an inconvenience or a routine appointment being pushed to another day. This involved an owner who was already facing the incredibly difficult and emotional decision to say goodbye to their pet. Having that patient referred to another hospital because your office chose to close before its advertised hours created an unnecessary and distressing additional burden for both the patient and the owner. As a veterinary hospital, if you publicly advertise hours of operation, clients and referring hospitals reasonably expect those hours to be honored. If your office is routinely unavailable before 5:00 PM, then your posted hours should accurately reflect when you are actually willing and able to provide care. The owner should not have been forced to to go to another hospital during an already heartbreaking situation simply because your office was unwilling to honor its stated hours. The patient should not have had their end-of-life care complicated by an avoidable scheduling issue, and the owner should not have had to bear the additional stress and inconvenience at such a difficult moment. I strongly urge you to reconsider how situations like this are handled in the future. Compassion, reliability, and honoring your advertised hours are especially important in veterinary medicine, where patients and their owners often come to us during some of the most vulnerable moments of their lives.

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