Banfield Pet Hospital® - Salem provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
This Banfield location has been the worst one I have ever used, not sure what their issues are. Went for a in room visit just for the vet to see my dog, who has been seen at other Banfield locations on a regular basis but needed to be seen here for them to approve her online prescription again. Took over an hr from the time I checked to the time I left! Wasn’t very busy that day either. Have done this exact visit at other Banfield locations with an in room appointment, like I did this time here, and was in an out in less then 20 mins and they seemed busier. After that, they still didn’t approve the medication so I stopped in and they assured me they would. Didn’t happen again and now the online pharmacy is out of stock and will be 2-3 weeks to get it back in. Searched other sites and can’t find it. If they would have approved it when they said they would, it would be on its way to me. Again, haven’t been to this one in a long time, last time was when they were in the PetSmart. Just don’t get a good feeling about the way they run this location. I will say the vet tech and vet seemed nice and were pleasant when I finally saw them. One of the front counter people not so much.
MD
maureen dipalma
Jul 8, 2026
5.0
I love how you didn't hesitate to find a solution for my dogs skin rash. I feel like she is so happy and less sensitive.
RP
Ross Pitts
Jun 22, 2026
5.0
Everyone here is so Nice! Great service,from our small dog to our German Shepherd. Amazing job!
CB
Cynthia Berube
May 27, 2026
5.0
I brought Kobi in for a dental but changed my mind about having him undergo anesthesia due to his grade 3 out of 4 heart murmur.h
LM
Lillian MacKinnon
May 15, 2026
5.0
I was so stressed when I walked into Banfield with my sick cat, but the staff and doctor were all so wonderful, and by the end, all my stress was relieved. They worked within my budget and gave my cat the best care. Highly recommended! Thank you Banfield staff!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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