Banfield Pet Hospital

Reviews

• LM

  Lillian MacKinnon

  5 days ago
  5.0
  I was so stressed when I walked into Banfield with my sick cat, but the staff and doctor were all so wonderful, and by the end, all my stress was relieved. They worked within my budget and gave my cat the best care. Highly recommended! Thank you Banfield staff!!
• AC

  Amelia Carney

  May 13, 2026
  5.0
  The vet was excellent!
• MM

  Melissa Manick

  Apr 23, 2026
  5.0
  My dog “Oswald” is 9.5 yrs old and has been going to Banfield since he was a tiny puppy. I have never even considered taking him elsewhere! He loves everyone there and so do I. The staff is excellent and extremely supportive and accommodating to the needs of Oswald!!
• MM

  Manny Mujic

  Apr 22, 2026
  5.0
  Great staff and very friendly and professional. Before I became client they took my dog in with small cut and did a great job fixing the wound.
• GL

  Gabrielle Liotta

  Mar 31, 2026
  1.0
  We brought our dog into Banfield Pet Hospital in Salem, NH (Tuscan Village) for an 8:15 AM drop-off appointment after he had been experiencing diarrhea for 48 hours. Communication throughout the day was unacceptable — multiple calls went unanswered, messages were never returned, and we only received an update after repeatedly trying to reach the hospital ourselves. I arrived around 4:30 PM to pick him up assuming he would be ready because we never heard from the staff. This is when I learned my dog had been left in a crate for the majority of the day and had diarrhea in it twice. I was then informed that dogs are not taken outside for bathroom breaks during drop-off appointments due to parking lot safety concerns. This was never disclosed to us beforehand, despite bringing him in specifically for digestive issues. Leaving a sick dog confined for roughly eight hours without a bathroom break is not humane care, and failing to communicate this policy prevented us from making an informed decision about where to seek treatment. The situation was made worse by staff minimizing my concerns and making jokes about my dog having feces on him because of the accidents in the crate. Although the area director later left an apologetic voicemail, my follow-up call with the general manager resulted in a conversation that made me feel blamed for “misunderstandings” and “assumptions” rather than acknowledging a serious lapse in communication and patient care. We have cancelled all future appointments and will not be returning to Banfield. Pet owners deserve transparency, responsiveness, and compassionate treatment for their animals — none of which we experienced here.

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