Banfield Pet Hospital

Reviews

• DL

  Denisse Leyba

  Oct 8, 2026
  1.0
  I have tried to make an appointment 3 times, and it has been impossible. The first time it was online, and when I got there, they said the "system" was having trouble and was showing wrong available times and that they couldn't take me in. The second time, 3 months after, I tried again online (believing they would've fixed their online appt. system) and later got a call saying that the doctor I (randomly) chose was not available at that time and to move it later that day. Once again, online booking is not accurate... Since I was working, it did not work for me, so we moved it to the next early morning. I made sure to ask all the possible questions, especially the "drop-off" part, since it was the first time bringing my dog. SAME DAY I get a call from the doctor saying that the drop-off was not an option since it's a new dog and they don't have any record of vaccinations or whatever... so it had to be a drop-in appt... BRUH! First, why are you telling me this 15 min before the appt? Why are you not fixing your online booking system? Why don't you clarify that new pets can't be dropped off?? And on TOP of everything, the people that take the calls are so uncared for and sound like they don't even want to work there. I now come to Google to see the reviews, and OMG, soooo many bad reviews of this place. This was a sign from God to not bring my baby here. So THANK YOU for the bad service; you saved me from more future frustrations. :)
• MM

  Melissa Cotter McLeod

  Oct 6, 2026
  1.0
  My cat went in for dental cleaning and blood work. NO ONE told me when I picked her up that her blood work showed kidney issues. 6 months later her regular check up she suddenly had stage 3 kidney failure. They gave me a 30 second lesson on how to give her iv fluids at home. She passed less than a year later. Still waiting on an explanation of why no one told me at her dental visit. They never called!
• DF

  Deborah Filippone

  Sep 16, 2026
  5.0
  I have never had a bad experience at Banfield Pet Hospital in Salem, NH. My two cats, Midnight and Tink have always been cared for with kindness and care. When we had to say goodbye to our 14 yr old Midnight a couple of months ago the staff was unbelievably kind. They helped us through a very difficult situation and easily helped us make decisions. We got a card recently signed by all the staff. Excellent care always!!! The wellness plan though is quite a different experience if your pet passes before plan renewal date. I called to say Midnight had passed but Tink would stay on the plan. I either have to pay up front for the rest of the year or keep paying for both cats until renewal date which is next April of 2027. As soon as that date comes about I will never use that plan again! But this is not a poor reflection on Banfield Pet Hospital whatsoever. Deb Filippone
• MS

  Michele Siano

  Sep 3, 2026
  1.0
  This is in regard to Banfield Animal Hospital at The Tuscan Village in Salem New Hampshire. I made an appointment for my dog to be seen today and ended up receiving a call from them telling me to take her to an Emergency Vet instead. We have been clients of Banfield for almost 10 years. We usually go to the office in Chelmsford, Ma and they are outstanding. We made the appointment in Salem as Chelmsford did not have an available appointment for the timeframe we needed. This was not the first time the Salem location blew me off. We took Roxy to the ER Vet and had to come up with $1300.00 dollars for an exam and bloodwork, this being exactly what I was planning on having done at Banfield and this is what we make monthly payments to them for!!! Because I was worried about my dog, I did what they suggested against my better judgement. While it seemed that maybe what was going on was an Urgent Care issue, I know my dog and I'm a medical worker...I deep down felt it was not as urgent as it seemed. I feel this location just did not want to deal with a later day appointment and pushed us off. This is not the first time they've done this kind of thing to us. Maybe they get bent out of shape when you aren't a regular client of this office, but as far as the way they portray themselves, Banfield is Banfield. This particular office is ridiculous. I hope someone that matters sees this. I am so upset with this particular location, I'm considering cancelling my entire plan because of them. Actually it's getting harder and harder to even get convenient appointments at any of the locations. This is why I'm in this mess to begin with. Again, I expect to hear from someone.
• CC

  Chris Carey

  Aug 12, 2026
  1.0
  This Banfield location has been the worst one I have ever used, not sure what their issues are. Went for a in room visit just for the vet to see my dog, who has been seen at other Banfield locations on a regular basis but needed to be seen here for them to approve her online prescription again. Took over an hr from the time I checked to the time I left! Wasn’t very busy that day either. Have done this exact visit at other Banfield locations with an in room appointment, like I did this time here, and was in an out in less then 20 mins and they seemed busier. After that, they still didn’t approve the medication so I stopped in and they assured me they would. Didn’t happen again and now the online pharmacy is out of stock and will be 2-3 weeks to get it back in. Searched other sites and can’t find it. If they would have approved it when they said they would, it would be on its way to me. Again, haven’t been to this one in a long time, last time was when they were in the PetSmart. Just don’t get a good feeling about the way they run this location. I will say the vet tech and vet seemed nice and were pleasant when I finally saw them. One of the front counter people not so much.

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