Petco

Reviews

• CH

  Christine Holland

  2 days ago
  5.0
  The staff at the Keene, NH Petco are such helpful and wonderful people! It's always a pleasure to shop there!
• RS

  Rebecca S

  May 10, 2026
  2.0
  am writing this review after two extremely negative interactions with the same Petco employee. I shop at this location regularly and have seen this employee often, but I have only directly communicated with her twice. Both times, her behavior was unnecessarily rude, volatile, and unprofessional. For context, about a week before this visit, I saw someone in the store next door who looked almost identical to this employee. That person was wearing a boot and using a wheelchair. So when I came into Petco and saw this employee behind the counter using a wheelchair, I assumed she may have injured herself. Since she was behind the counter, I could not see whether she had a boot on. During this visit, I asked about the size of the small crickets and said I needed ten. The employee said she would grab them. Because I thought she may have been injured, I said I did not mind asking someone else if needed. My intention was not to imply that she could not do her job. I was trying to be considerate based on what I thought I was seeing. She responded that she was more than capable, so I said okay and walked away. A few moments later, my husband saw her with the crickets and offered to take them from her. She refused and said she wanted to hand them to me directly. She then came over aggressively, moving quickly enough that she nearly knocked over a display, which my husband had to catch. When she reached me, with other customers nearby, she said, “I know you didn’t mean anything by it, but it’s extremely rude to assume that I can’t do my job.” I immediately tried to apologize and explain that I had assumed she may have been injured because of what I had seen previously, but before I could finish, she interrupted me while going the other direction and yelled, “No, I have a disability.” This was especially embarrassing because other customers were close enough to hear her confronting me, but they had not heard the earlier context. From their perspective, they only heard an employee publicly confronting me about a disability related issue without knowing I had made a mistaken assumption. I want to be clear that I understand disability accommodations. My daughter has a severe birth defect, I regularly advocate for disability accommodations, and I have POTS myself. I spent almost an entire year in a wheelchair while still working, so I know wheelchair users are capable people who should not be treated as helpless. I also understand that when someone is suddenly seen using a wheelchair, it is common for people to assume they may be injured, especially when there is additional context. I would never treat a customer the way I was treated simply because they mistakenly assumed I may have hurt myself. This visit was supposed to be part of my Mother’s Day gift from my husband, who was getting me a frog. Instead, the experience was ruined by an employee who escalated a simple misunderstanding rather than allowing me to explain or apologize. Unfortunately, this was not my first negative interaction with this employee. On a previous visit, I had spoken with a manager about a sick fish I purchased at a discount. The manager told me that if the fish passed away, I should bring it back in. Sadly, it did, and when I tried to explain the situation to this employee, she immediately snapped at me. She told me she “just works here” and had no control over anything, then went on a tirade before I could explain that I was only relaying what the manager, who was still in the store, had told me. My mother has also had a negative experience with this employee. Customers and employees both deserve basic respect. It is not appropriate for an employee to publicly scold, interrupt, and yell at a customer over a misunderstanding, especially when that customer is trying to apologize and explain. As a regular customer, I will not be returning to this location. What should have been a happy Mother’s Day memory was completely soured by an employee who handled the situation in an unnecessarily hostile and unprofessional way.
• DG

  Diane Gutgesell

  May 10, 2026
  5.0
  customer service was excellent ,store very clean and was very glad to be able to purchase the fish that I selected Thank you!
• JR

  james richard

  Apr 27, 2026
  5.0
  We could not find something. The clerk brought us right to it and he was very friendly. When we checked out the cashier was very outgoing and professional.
• WS

  Wayne Siegmund

  Apr 20, 2026
  5.0
  The staff member on Sunday evening helped me with product support and checking out. She included a free treat for my pup! Thank you!!

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