Banfield Pet Hospital® - Concord provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Stay away. Just a money hole that cares nothing for your pets. It's all about getting procedures scheduled so they can hit you with tests and office fees. My dogs were scheduled for dental cleanings which they wouldnt do without a consult with a cardiologist because they have heart mummers... which Banfield already knew about. Did they tell us this when scheduling the dental cleaning visit? Nope. So we dropped them off at 7:30am, still nothing. I get a call at 11:40am to tell me. Of course this is after they ran all the tests to prep to put them under for the cleaning. Test plus office visit for a procedure that was never going to get done cost me $290.00. No negotiation or trying to work with me, just holding my dogs hostage until I pay up. I care very much for my older dogs and money isn't an issue. I spend hundreds to bring them to a cardiologist every 6 months. But they don't care for the animals and they dont look out for them. It's all about getting fees and pushing their "plans".
☆And now I've gotten the usual "PR" crap response from whomever runs Banfield's online stuff asking for my name and contact info...
I'm not hiding or being coy. I asked for a manager when I was there and apparently he was the one cashing me out. I ask if they could do something since no services were provided. Nope! Nothing. So if management treats the customers this way, you can only imagine what company policy is for the average employee's treatment of customers.
EB
Eric Bourgeois
May 18, 2026
5.0
The doctors at this location are great.
JH
Jay Heath
May 7, 2026
5.0
Very friendly and concerning !
SM
Stanley Marion
May 6, 2026
5.0
Very professional environment. Maya ,Milo, my fiance and myself enjoy coming to your business thank you for taking care of our puppies!!!!!
JS
John Sabol
May 6, 2026
5.0
The staff was very good, as usual. They did a great job.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Concord?
Banfield Pet Hospital in Concord is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital in Concord offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals.
What types of preventive pet health care services are available at Banfield Pet Hospital?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, dental care, and more, with automatic yearly renewal.
How can I pay for the Optimum Wellness Plan?
You can choose to spread payments monthly via bank account or credit card, or pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments where you'll be notified when your pet is ready, and Virtual Visits for wellness plan customers.
Does Banfield offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Which nearby places can I visit when I come to Banfield Pet Hospital in Concord?
Nearby places include PetSmart for pet supplies and grooming, Texas Roadhouse for dining, and Dollar Tree for shopping needs.
How can I use nearby PetSmart while visiting Banfield Pet Hospital?
You can conveniently pick up pet products or get grooming services at PetSmart, located close to Banfield Pet Hospital.
What dining options are available near Banfield Pet Hospital in Concord?
Nearby dining options include Texas Roadhouse for steak and American cuisine, Newicks Lobster House for seafood, and Taco Bell for fast Mexican food.
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