Petco

Reviews

• TK

  Trexa Kelling

  2 days ago
  5.0
  It's quick and the employees love to chat about the pets. Only change I would ask for, is a bigger selection of hermit crab shells.
• AV

  Angie Vergara

  Aug 18, 2026
  1.0
  Worst grooming experience and terrible management! ❌🐕I brought my two dogs to the Grand Forks location for a grooming appointment at 9:00 AM because they urgently needed a bath. At noon, they called to say the groomer got sick. While I understand emergencies happen, the way the staff handled it was completely unprofessional. They refused to let the other two available groomers finish the job. My husband picked them up, and they handed our dogs back damp, completely unfinished, and still smelling dirty. To make things worse, they told us we had to wait a whole week just to get a call for a new appointment.Today, we went to the store to get a proper solution, and the store manager, NICK, was incredibly rude and disrespectful. He literally told us it wasn't his problem and WALKED AWAY, leaving us talking to ourselves! This is abusive and unacceptable customer service. NICK has zero professionalism and shouldn't be managing a store. Avoid this location if you care about your pets and want to be treated with basic respect!
• JO

  Joseph Oliva

  Aug 18, 2026
  1.0
  On Thursday, August 13, I took in both my fur babies to get groomed. Due to an employees unfortunate health issues, the grooming session was cut short. I understand things happen, but I had to leave work early and one of my dogs was given back to me very damp and I was given an excuse that there was no time to dry her off because the stylist that was attending to them had left. I was instructed to call back today on Tuesday, August 18 to be rescheduled and accommodated for the inconvenience. I was met with a rude store manager named Nicholas and a passive assistant store manager named Krista that assured me that Nicholas would be able to assist us and smooth things over. When I went into the store to speak with Nicholas, he told me that there was unfortunately nothing he could do and I was going to have to wait until Thursday August 27. Two whole weeks after our original grooming session. He did not assist in any way and he left me standing talking by myself because he said he had to assist another customer as if I am not a customer myself. I have been going to Petco for 15 years since having my first fur baby and have never had an experience as terrible as this. There needs to be a complete retraining of all employees, and strict retraining of the store manager. Aside from that a groomer named Haily is constantly discriminatory and prejudice towards my wife that does not speak English too well, and would rather use a translating app so that there is no miscommunication. I travel all over the United States and have been to countless Petco’s and I’ve never had an experience as bad as this one. I was passed along as if I wasn’t a customer myself, and I was looked past by the store manager, as if I wasn’t even a person standing in front of him.
• VY

  valerie yager

  Aug 17, 2026
  5.0
  I had a fantastic experience at this Petco! The staff was incredibly kind—one of the clerks was so wonderful with my son, Ezra, and kept him entertained while we were there. They were also super accommodating and let me build the cage for my new gerbils right in the store, which was so helpful. Since getting them home, the gerbils are absolutely loving their new setup, and all my other pets enjoy watching them. Highly recommend this location!
• SP

  Stephanie Parsons

  Aug 10, 2026
  3.0
  Great store, just not very helpful employees

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