Banfield Pet Hospital

Reviews

• RR

  Riley

  1 day ago
  1.0
  If I could give zero stars I would First, they rarely answer the phone and secondly what’s the point in paying for a wellness plan when they can never see my pet for emergencies
• MB

  Maria Brown

  Oct 14, 2026
  5.0
  I Love Dr Hart, she is so sweet
• IC

  Ingrid Cintura

  Sep 27, 2026
  1.0
  Extremely disappointed with this clinic. This is the third time they have cancelled our appointment in just two weeks. At first, they blamed emergency surgeries—which we completely understood at the time. However, after rescheduling, we showed up only to be told there was an "issue with the doctor" and were forced to reschedule again. Today, they sent another message claiming the doctor is sick. Having three consecutive cancellations makes it impossible to trust them. It feels like they have no respect for people's time, which makes me deeply concerned about their level of responsibility and reliability when it comes to taking care of our pets. Zero reliability. I would not recommend this place.
• MD

  Misha Danrich

  Sep 21, 2026
  1.0
  This was the most aggravating, difficult experience I’ve ever had. Apparently they have been giving my dog the wrong medication for the last few months. Apparently it takes over an hour to pick up a simple flea and tic medication. They had to change my plan after I’ve been on the same plan for a year, update me, give me a call and have no idea what they’re talking about. The whole front desk staff needs to be replaced immediately.
• KE

  Kristin Evans

  Aug 25, 2026
  1.0
  If you love your pet and want them to have care when they really need it I would avoid this place at all costs. I brought my new puppy here for her first puppy visit as an easy and convenient option for care. I was talked into a monthly wellness plan that covered preventative care. Little did I know that Banfield only offers preventative care and if you actually need a vet in an emergency like a vomiting limp puppy who's going neurological, you're out of luck. I called during this exact situation to find out what to do and the response I got from the reception was "wow yeah that sounds pretty bad, you should get them to a vet, sorry we don't have any appointments today." No recommendations of what to do next, who to call, etc. No vet hopping on the phone to walk me through the traumatic experience. No care whatsoever. When the emergency vet called Banfield to get my puppies records Banfield hung up on them upon hearing who was calling. I have since been trying to cancel my wellness plan with Banfield due to the utter lack of care in an emergency, only to find that I need to pay hundreds of dollars in order to do so. Namely I have requested to have the DNA test (which I did not ask for) to be removed from my invoice to which the "boss" at Banfield Wilmington has refused to do since its already been sent in. I would have thought that in an effort to make it right after this horrible experience that providing some kind of relief from the high cost of escaping this "Wellness" plan would have been an easy ask. Unfortunately Banfield Wilmington is not willing to budge in this matter. By the way, Siena the front desk manager is lovely and did do her best but it seems upper management has her hands tied and is only in the business of giving puppies shots and making money. My advice is to find a real vet clinic, this one is basically vets playing pretend until stuff gets real.

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